Welcome to our 2024 Customer annual report.
This report provides highlights from the last year about the homes and services we provide, including:
- where we’ve built more new homes
- how we’ve helped to create stronger communities, and
- what we’ve done to support people to have better lives.
We’re proud to be celebrating our 30th anniversary this year. From our small start in 1994 with just under 3,000 homes in mid-Bedfordshire, we now have 29,000 customers living in over 13,000 homes across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire.
Thank you to all of you who provide us with your valuable feedback. We hope that this report will show that we are listening to you and how we plan to improve what we do.
You can view each section of the report by clicking on the links below.
Investing in your home
We understand the importance of repairs we’re working on improving this service
Investing in your community
We want to create places where our customers can be healthy and happy.
Listening to you
We’ve been working hard to better understand you and actively listen to you feedback.
Supporting customers
We don’t just provide homes, we offer a range of services to help support you.
New homes
Building more homes is a key part of what we do at Grand Union.
Sustainability
We’re committed to becoming a more sustainable business for the environment.
Our Tenant Satisfaction Measures
Every year, we ask for your feedback to understand our performance better. The results are included in our Tenant Satisfaction Measures (TSMs).
These results are important as they reflect the true quality of service you receive. We rely on this feedback to improve and refine our services.
If you have any feedback about this report, please email [email protected].
