News – 8 March 2024 Since Voice launched in September 2022, we’ve seen membership and engagement in the activities grow. Here’s an update on what Voice has achieved so far: 556 active members 23 surveys and 3,237 responses 7 forums 20 fun polls £1,970 paid out in incentives Your voice has influence! After each survey closes, the Voice team…
Tell us when we get it wrong so we can make things right
News – 7 March 2024 We always aim to provide a great service to our customers. However, sometimes things go wrong. When this happens, we want to make things right as quickly we can. We also want to make it easy for you to tell us when we get it wrong. If you want to make a complaint, you can…
No More Week
News – 4 March 2024 This week is ‘No More Week’, an opportunity for us to raise awareness of domestic abuse. Domestic abuse can take many forms, it’s not always physical. It can affect people of any age, from any culture or religion. It can happen within the family, or within a heterosexual or same sex relationship or people who…
Evening and Saturday appointments now available for annual gas safety checks
News – 28 February 2024 Customers on Voice, our customer feedback platform, told us they wanted more variety in appointment time blocks to make it easier to fit appointments around work and family commitments. Following this feedback, our heating contractor, Aaron Services, have generously extended their service hours in March to include evening and Saturday appointments for annual gas safety…
Our annual rent review
News – 22 February 2024 We’ve recently completed our annual rent review. You should get a letter in the post with the new rent amount. If not, this is available on MyGUHG, our customer portal. Log in or register here. This animation explains why your rent may have changed. You may have some questions about the changes. We’ve tried to…
Voice round up
News – 20 February 2024 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…
Board Chair awarded honorary life membership of Chartered Institute of Housing
News – 9 February 2024 Our Board Chair, Steve Benson, was awarded honorary life membership of the Chartered Institute of Housing (CIH) last night at the CIH Presidential dinner in London. The award was presented by Geraldine Howley, Chair of the CIH, and recognises Steve’s significant contribution to the CIH and the housing profession since he first joined as a…
Stock condition surveys
News – 1 February 2024 We have recently written to customers whose homes are due for a stock condition survey. We have appointed a specialist company called Ridge to carry out these surveys. If Ridge call, please let them into your home to carry out their work. These surveys are important as they help us understand about any work that’s…
Government funding for domestic abuse survivors
News – 31 January 2024 You may have seen on the news recently that, from today, there will be financial support available from the Government to help people to escape domestic abuse situations. Those without the financial means to leave their abusers will be able to apply for a one-off payment of up to £500, via one of over 470…