Kitchen and bathroom lifespans

Customers often ask when their kitchens or bathrooms are going to be replaced. We expect our kitchens to last 25 years before requiring replacement and our bathrooms 40 years. It may sound like a long time, but the majority of our kitchens and bathrooms will reach that before needing replacement. Of course if something is in a really bad state …

Our office hours over Easter

Please note our Easter opening hours below: Thursday 18 April: closing at 5.00pm Friday 19 April (Good Friday): closed Monday 22 April (Easter Monday): closed Tuesday 23 April: open as usual at 8.45am Whilst our offices are closed, in an emergency you can call: 0300 123 5544 for repairs or to report anti social behaviour 0800 177 7003 for repairs …

Exciting changes for Grand Union

You may have seen that we are undergoing a business-wide transformation programme that aims to put you, the customer, at the heart of everything we do and looks at how we serve you better. As part of this, we are building on the success of our unification by coming together in a single office in Milton Keynes. We’ll be moving …

Brave Bridgette!

Eighty year old Bridgette is one of our customers living in Shefford, Bedfordshire. Whilst you might expect someone of her fairly advanced years to be taking life at a gentle pace, that just isn’t Bridgette. She gets up early “to make every day count”, often helps look after some of her grandchildren and her great grandchild, and is an enthusiastic …

Getting in touch

Time is important to of us all and we want to help you make the most of what precious time you have! We do have various ways to contact us and if you have not registered on my.guhg to allow you to access our services 24 hours a day, cannot find what you need on our website and still need …

Have your say nationally by joining the Tenant Advisory Panel

The National Housing Federation is launching ‘Together with Tenants’, a new national initiative to create a stronger relationship between tenants and housing associations.   The creation of a new national Tenant Advisory Panel is an important part of this plan.   The Tenant Panel will advise, support and challenge the Federation as they develop and implement plans aimed at improving …

Sophie’s success at the Business Women Awards

Congratulations to Sophie Parker, a member of our Customer Services team, who was crowned runner up in the “Female Apprentice of the Year” category at the Bedfordshire Business Women Awards held at the Park Inn, Bedford, on Friday 8 March. The Bedfordshire Business Women Awards is a prestigious annual event that recognises achievement in business by women across the county. …

“I bet there aren’t many women who do your job?”

We’re celebrating International Women’s Day at Grand Union with an article by Nic Baylis, Assistive Technology Officer, who works as part of an all female team. My name is Nic. I work in the Barbara Putwain Suite in Clophill, from where we run the Telecare Service for Grand Union Housing Group, Bedford Borough Council, and Central Bedfordshire Council. You may …

Grand Union appoints new Chair

We are delighted to announce that James Macmillan has been appointed as Grand Union’s new Board Chair. He will be replacing Harry Walker who successfully guided Grand Union through unification in October 2018 and who leaves his post this September following nine years as a Board member. James, who is no stranger to Grand Union having been an independent member …