News – 27 November 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…
News – 1 November 2023 Grand Union Housing Group has delivered 20 modern shared ownership apartments on the site of its former office in Towcester, Northants, in partnership with Parrott Construction. Saxon Court, a contemporary three-storey building, was completed in September. The complex includes 19 two bedroomed apartments and 1 one-bedroomed apartment, and has been in high demand from buyers.…
News – 27 October 2023 Grand Union Housing Group has transformed the site of an old, disused swimming pool into 24 much need family homes. The Wellingborough based homes, which are just off Croyland Road, are a mix of two and three bedroom properties. They are available both for social rent and via shared ownership, a truly affordable way for…
News – 25 October 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…
News – 20 October 2023 We’re excited to announce that our new, real-time mapping and messaging service, Operative on Way, is launching soon. This alerts customers with an expected time of arrival based on the operative’s location. Customers will be sent a text message to let them know the operative is on their way. It will give the operative’s first…
News – 19 October 2023 In the coming weeks we’ll be releasing our Customer Annual Report. This includes the scores from the Tenant Satisfaction Measures (TSM) you completed earlier in the year. These scores show that we have work to do to provide you with the levels of service you expect and deserve. We accept that some of you may…
News – 19 October 2023 You may be aware that some benefits are being discontinued, these are called ‘Legacy benefits’. People on these will gradually be moved onto the replacement benefit – Universal Credit. This move is being done in stages, with the final completion date predicted to be 2029. This means that if you currently claim a legacy benefit,…
News – 19 October 2023 On Friday 27 October, one of the numbers we text you from is changing. Customers will be getting a text message from us on Thursday 26 October with that new number. We’ll then text you from the new number on Friday 27 October. When you get this text, why not save the new number to…
News – 18 October 2023 When our contractor, Rigfords, were installing carbon monoxide detectors for us, they sent text messages to some of our customers. We understand that some customers who replied to these messages may have been charged for responding. We were unaware of this at the time. We, and Rigfords, would like to apologise that customers were not…
