Customer Satisfaction Survey - 2019

What did we do?

We asked a sample of customers for 10 minutes of their time to answer questions about their experience when contacting us. We received close to 700 responses, so once again a huge thank you.

What did you tell us?

You are most satisfied with

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We will continue to invest in staff who will be empowered to make prompt decisions to deliver a customer experience that gives great customer satisfaction.

You are least satisfied with

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We hear you. We’ve been busy putting together an action plan to cover as many of your 529 comments about -  ‘one thing you thought we should improve’.


What are we doing now? Our action plan goals


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How did we compare?

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