Compliments and Complaints - Statistics
Raising the standard of services for tenants
Although our Regulator no longer requires us to publish information about the number and category of complaints and compliments received, as we like to keep our customers informed as much as we can, we have decided to continue to publish this information on a 3 monthly basis. Summary 01.04.19 to 30.06.19 - complaints and compliments received by category
|GUHG Total Complaints||GUHG Total Compliments|
|Condition of property at letting/time taken||1||0|
|Tenancy/ Housing Management||0||0|
• A total of 29 complaints were received from 1 April to 30 June 2019.
• A complaint was received regarding the time taken to resolve a repair. Investigations highlighted that instructions were not communicated between staff and contractors in a timely manner. This is currently under review.
• The majority of compliments thanked the staff for their help in resolving outstanding issues and for their professionalism, helpfulness and understanding.
• A customer thanked GUHG for everything on the allocation of a new home.
For more information read our Complaints Policy