27 March 2020
During these tricky and unprecedented times, we have a responsibility to follow government guidelines. We have therefore reviewed all our services which involve physical interaction, for the safety of our customers, as well as our colleagues.
As a result, we are in contact with all of our customers who are currently in the process of being allocated a property to talk about next steps. We are doing our best to avoid delays in properties being ready, but due to the extent of the current crisis, please understand that delays will be inevitable.
For the time being, we are not processing any new mutual exchange applications. If you have already applied and you’re awaiting a decision, our Relocations team will have contacted you to discuss our current position. If you have not spoken to a member of the team then please contact us using the details at bottom of this page. We are sadly unable to undertake the required safety checks at this time to enable your exchange to progress.
If your exchange has already been approved and you are waiting to move, we are sorry to advise that your exchange will be placed on hold until we can facilitate safety visits as well as the signing of agreements.
New garage applications are currently on hold while we reassess our garage lettings process, please visit our garages page for further information.
Please do keep checking back on our website for updates as the situation develops and more guidance is announced.
If you have any queries, please get in touch with us by calling 0300 123 5544, by email to firstname.lastname@example.org or through our online webchat.