CCT advisor smiling whilst looking at computer.

Outstanding year for our Financial Wellbeing team

News – 10 May 2023 This year was another successful year for our Financial Wellbeing Team, helping our customers with welfare benefit and debt advice. In 2022/23 we: secured £3.21m in benefits for our customers allocated £25,448 in emergency hardship help to customers we’re supporting, much of this utilising government Household Support Funds in partnership with local authorities secured £1.02m…

Customer Satisfaction Measures image of person holding a phone

Tenant Satisfaction Measures

News – 4 May 2023 How are we doing? We want to make sure we’re continually designing and delivering services that meet your needs, which is why we’ll be surveying our customers as part of the new Tenant Satisfaction Measures that all housing associations will use to understand and report on customer satisfaction. How will the surveys be carried out?…

Volunteers gardening

Nature and Nurture groups

News – 2 May 2023 Aimed at people who want to improve their mental health, our nature and nurture groups provide a stress-free opportunity to learn new things, share ideas and create a beautiful space for people and wildlife. Sessions are held on: Tuesday mornings in Flitwick, Bedfordshire Wednesday afternoons in Milton Malsor, Northamptonshire Thursday afternoons in Sandy, Bedfordshire Complete…

Stuart McNeil standing outside Grand Union van

Focus on: Jason Stretton and Stuart McNeal

Ensuring our customers are safe in their home is our key priority and we’ve been looking at how we can better deal with damp, mould and condensation for the last 18 months. To show our commitment to this, we have set up a dedicated team to focus on dealing with damp, mould and condensation issues. Jason Stretton and Stuart McNeal…

Drone shot outside Quince Court

Quince Court “highly commended”

News – 10 February 2023 We are proud that Quince Court, one of our extra care schemes has been highly commended at a national awards ceremony last week. The scheme, in Sandy, Bedfordshire, was praised by judges but just missed out on the award for best purpose-built accommodation at the Local Authority Building Control (LABC) Excellence Awards. Quince Court, which…

Share your views

News – 8 November 2022 We work in partnership with Bedfordshire, Luton and Milton Keynes Health and Care Partnership who are developing a strategy for digital health and care services. The use of technology and digital access to services was increased due to the Covid Pandemic and many of the ways people receive treatment or advice have changed and may…

Grand Union extra care scheme nominated for national award

News – 5 October 2022 A state-of-the-art extra care scheme in Sandy has been nominated for a national award. Grand Union Housing Group’s Quince Court has been nominated for a Local Authority Building Control (LABC) Building Excellence Award in the category of best purpose built accommodation, having already won the regional award for the Central region. Quince Court is an…

New partnership promotes neurodiversity graduate role

News – 27 September 2022 We are piloting a new scheme for neurodiverse graduates as part of an innovative partnership. Working alongside Ambitious about Autism and the GEM Programme, we have an exciting opportunity for an autistic person to join us for a year-long placement in a property compliance role. The candidate will also have the option to join the…

Grand Union colleagues experience the Virtual Dementia Tour on World Alzheimer’s Day

News – 22 September 2022 Grand Union colleagues welcomed the opportunity recently to understand what it’s like to live with dementia, by experiencing a Virtual Dementia Tour organised by their Partnerships team and provided by Training 2 Care. We invited Board members, Committee members and colleagues to try out the experience on World Alzheimer’s Day on 21 September so that…

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