News – 1 December 2023 We’ve just published our Tenant Satisfaction Measures (TSM) scores in our latest Customer Annual Report. These scores come from a survey over 1,300 of you completed in the spring and highlight how you think we’re performing. The TSMs are important to us because you give us an honest and true picture of the service you receive…

News – 27 November 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…

News – 27 October 2023 Grand Union Housing Group has transformed the site of an old, disused swimming pool into 24 much need family homes. The Wellingborough based homes, which are just off Croyland Road, are a mix of two and three bedroom properties. They are available both for social rent and via shared ownership, a truly affordable way for…

News –  25 October 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…

News – 19 October 2023 You may be aware that some benefits are being discontinued, these are called ‘Legacy benefits’. People on these will gradually be moved onto the replacement benefit – Universal Credit. This move is being done in stages, with the final completion date predicted to be 2029.  This means that if you currently claim a legacy benefit,…

News – 17 October 2023 Grand Union Housing group’s extensive customer research is a double award-winner, taking the winners’ trophies in two categories at the Collaboration Network Awards held in Birmingham recently. Grand Union developed the extensive customer research in order to ensure their services are fit for purpose, both now and in the future. To do this they wanted…

16 October 2023 Today is World Food Day and this year, the Milton Keynes Food Bank recognised the day by breaking a Guinness World Record with ‘MK Can’.   The food bank asked local businesses and organisations if they could help form a 10km line of food cans around Campbell Park in Milton Keynes, to break the previous world record of…

News – 21 September 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…

News – 19 September 2023 Grand Union Housing Group’s flagship extra care scheme in Biggleswade has been nominated for a national award. Chamomile Gardens has been nominated for a Local Authority Building Control (LABC) Building Excellence Award in the category of Best Large Social Housing Development, having already won the regional award for the Central region. Completed in November 2022,…