Voice round up

News – 23 April 2024 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…

Newcomer Emily up for Rising Star award

News – 4 April 2024 Our Property Compliance Trainee, Emily Jones has been shortlisted for a Rising Star award at the ASCP Safety & Compliance Awards, which recognises the achievements of inspirational individuals and organisations working within social housing and facilities management sectors. The Rising Star award recognises newcomers and junior team members who are making a difference in their…

Phone with Voice logo on yellow background

Voice round up

News – 20 March 2024 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…

Voice the journey so far and hand holding phone

Voice – The journey so far

News – 8 March 2024 Since Voice launched in September 2022, we’ve seen membership and engagement in the activities grow. Here’s an update on what Voice has achieved so far: 556 active members 23 surveys and 3,237 responses 7 forums 20 fun polls £1,970 paid out in incentives   Your voice has influence! After each survey closes, the Voice team…

An employee of Aaron Services showing his ID badge to someone at a door

Evening and Saturday appointments now available for annual gas safety checks

News – 28 February 2024 Customers on Voice, our customer feedback platform, told us they wanted more variety in appointment time blocks to make it easier to fit appointments around work and family commitments. Following this feedback, our heating contractor, Aaron Services, have generously extended their service hours in March to include evening and Saturday appointments for annual gas safety…

Voice round up

News – 20 February 2024 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…

Steve Benson

Board Chair awarded honorary life membership of Chartered Institute of Housing

News – 9 February 2024 Our Board Chair, Steve Benson, was awarded honorary life membership of the Chartered Institute of Housing (CIH) last night at the CIH Presidential dinner in London. The award was presented by Geraldine Howley, Chair of the CIH, and recognises Steve’s significant contribution to the CIH and the housing profession since he first joined as a…

Phone in hand

Voice round up

News – 18 January 2024 Happy New Year to all Voice members! Thank you to everyone who took part in surveys last year. We use the feedback we get from Voice to help improve the services we offer at Grand Union. We have a bumper edition this month with an update of surveys from the past couple of months. Shaping…

Merry Christmas from your Voice Team

Voice round up

News – 19 December 2023 Thanks for all of your participation in Voice activities this year. We use the feedback we get from Voice to help improve the services we offer at Grand Union. We’ve had an amazing response to the recent survey on rent review letters with over 150 Voice members taking part. Next month, we’ll bring you a…

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