Grand Union Housing Group is proud to launch our latest report on the UK’s welfare system. As a housing association that owns and manages over 12,500 homes, we see first-hand the impact that the benefit system has on our tenants. Despite reforms that promised simplicity and fairness, our research shows that the current system remains dysfunctional and difficult to navigate,…
News – 20 March 2023 Over the last six months we’ve continued to make great progress against many of our key aims and objectives in Further together, our corporate plan. Here are some of the highlights of our achievements. We retained our G1/V1 rating at the end of last year. We also retained our A3 rating from Moody’s, although the…
News – 7 March 2023 We’re committed to keeping you safe and well in your homes and are always looking for new ways of doing this. Where possible, we are looking to use technology intelligently too, so we’re really pleased to be able to tell you about the new environmental sensors we’ve started to install in some of our homes.…
News – 23 February 2023 We’ve improved how we provide feedback on our website. In December, we posted a survey on Voice, our customer feedback platform, to help us better understand what our customers want from a feedback page on our website. This feedback, which you can find on this page, has been really helpful in shaping the content of…
News – 16 February 2023 We are committed to keeping you safe in your home. That’s why we’re installing carbon monoxide detectors in every home with gas, solid fuel or oil heating. To help us do this, we’re working with three contractors – Rigford, FSG and Principle Construction. Their teams have started visiting homes where we don’t have records…
News – 20 December 2022 Over the weekend we saw a surge in emergency contacts due in part to the extreme cold weather we’ve been facing. Disappointingly, we know that a number of customers had problems reporting issues to us, so we wanted to apologise and provide an update on how we’re putting it right. Reporting emergencies Some of you…
News – 14 December 2022 It’s been a couple of weeks since we updated you on our plans for dealing with damp, mould and condensation, and we wanted to let you know about the progress we’ve made since then. Working to get it sorted One of the key things we wanted to know was how many customers have issues with…
News – 29 November 2022 We have officially taken handover of our largest ever scheme – Chamomile Gardens. The extra care scheme in Biggleswade has 93 one and two-bedroom apartments for over-55s and offers independent living with tailored care and support. Chamomile Gardens has been built to help people relax into retirement, with each apartment having its own private balcony…
News – 29 November 2022 The Regulator of Social Housing has confirmed that we have retained our G1/V1 status – the highest possible rating available. This rating was confirmed by the Regulator following their recent assessment which considers the strength of our governance systems and procedures, our finances and our long-term business plan. Mona Shah, Executive Director of Finance & Business Services,…
