Christmas and New Year

News – 15 December 2023 The office will close at 5pm on Friday 22 December and re-open at 8.45am on Tuesday 2 January 2024. During this time, the only way to get in touch with us will be via our emergency out-of-hours phone line. Please only use this for emergencies. All other channels, such as email and social media will…

Four red candles in front of a Christmas tree

Staying safe at Christmas

News – 13 December 2023 It’s lovely to see Christmas lights and decorations brightening up the streets, inside and outside our homes, but with so much going on at this time of year, it’s easy to be distracted from important safety rules. We’ve put together some tips for you, to help you stay safe this Christmas. Christmas trees Did you…

Battery over the back wheel of an electric bicycle

Fire hazards: e-bikes and e-scooters

News – 11 December 2023 If you already own an e-bike or e-scooter, or are thinking of buying one for yourself or someone else this Christmas, we have some important safety advice for you. Their large lithium-ion batteries can be a fire risk, so please note the following: Buy your e-bike/e-scooter from a reputable seller. If you’ve bought online, it…

Housing Digital Innovation awards shortlist banner

We’ve been shortlisted for an award!

News – 6 December 2023 Great news! We’ve been shortlisted for the Most innovative housing provider award at the Housing Digital Innovation awards for our extensive customer research. The awards celebrates those who make UK housing a place of continued innovation and excellence, by striving to find better ways to do things in order to provide the best service and…

TSM scores featured in latest report

News – 1 December 2023 We’ve just published our Tenant Satisfaction Measures (TSM) scores in our latest Customer Annual Report. These scores come from a survey over 1,300 of you completed in the spring and highlight how you think we’re performing. The TSMs are important to us because you give us an honest and true picture of the service you receive…

Hands holding phone with Voice logo on the screen

Voice round up

News – 27 November 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…

Modern energy-efficient apartments unveiled on our former office site

News – 1 November 2023 Grand Union Housing Group has delivered 20 modern shared ownership apartments on the site of its former office in Towcester, Northants, in partnership with Parrott Construction. Saxon Court, a contemporary three-storey building, was completed in September. The complex includes 19 two bedroomed apartments and 1 one-bedroomed apartment, and has been in high demand from buyers.…

Croyland road new houses

Site of old swimming pool transformed into much needed homes for families

News – 27 October 2023 Grand Union Housing Group has transformed the site of an old, disused swimming pool into 24 much need family homes. The Wellingborough based homes, which are just off Croyland Road, are a mix of two and three bedroom properties. They are available both for social rent and via shared ownership, a truly affordable way for…

Voice round up

News –  25 October 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…

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