News – 20 July 2022 At the end of last year, we asked all customers to participate in a survey. Over 2,500 of you participated and we want to say thank you for taking the time to give us your views. One of the things you told us was we need to listen to you more and take your views into account when making decisions. We want this to change – especially given that one of the key commitments of the Government’s Social Housing White Paper is to ensure customers have their voice heard by their landlord. However, it’s worth stating that we are doing this not because we have to, but because we want to listen and improve. In September we’re launching Grand Union Voice, our new online community and we want you to be part of it. By joining Voice, you’ll be able to help shape and improve our services to give you the best possible experience. It’s totally anonymous too, so whether you’re completing polls, surveys, taking part in discussions or even doing some fun stuff, you can be totally honest about how you feel about Grand Union. All of this can be done where and whenever suits you, and you can decide how much or how little you want to be involved. To thank you for your involvement, we’ll share results and let you know how your feedback is shaping our services – and you’ll have the opportunity to win Amazon vouchers too. We’ll let you know more closer to launch, so keep an eye on your emails and letterbox as we’ll be sending you information on how you can join and help make Grand Union better.