Complaints Policy

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Introduction to the complaints policy

Grand Union Housing Group aims to ensure our customers always come first by welcoming complaints and using what we learn from them to help us improve services. Sometimes we make mistakes, but we are committed to providing a positive and understanding approach when receiving and handling complaints. The aim of the policy is to set out our approach to handling and resolving complaints as effectively as possible.

When our customers express dissatisfaction with any of the services we provide, we will welcome and value the opportunity to address their concerns and aim to resolve their complaints at the first point of contact.

Download and read the full complaints policy

Other documents

Complaint handling code

Complaint handling self-assessment

Customer complaints procedure

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