Repairs and maintenance

An update on our repairs service during the coronavirus outbreak

As lockdown restrictions begin to be lifted, we are now putting in place our plans to recommence our repairs service.

When we went into lockdown we had around 1,800 non-urgent jobs that we put on hold, and so we are beginning to contact customers to agree a time to come and complete these.

So far, we’ve completed 90 of these jobs and have appointments made for 1,475 further jobs, meaning we are on track to have the majority finished by the end of June.

If you logged a repair before lockdown, we’ll be contacting you to find a suitable time to complete these.

This will allow us to recommence routine repairs from the beginning of July, meaning you can now log new routine repairs online using the form on our repairs page, or by calling us on 0300 123 5544.

As always, your safety, and that of our colleagues, has always been our top priority during this crisis, which is why all of our team have access to hand wash facilities, hand sanitiser and personal protective equipment. In addition, we have produced a guide to visiting customers so we can do this in accordance with Public Health guidelines.