Repairs and maintenance

An update on our repairs service during the coronavirus outbreak

As lockdown restrictions begin to be lifted, we are now putting in place our plans to recommence our repairs service.

When we went into lockdown we had around 1,800 non-urgent jobs that we put on hold, and so we are beginning to contact customers to agree a time to come and complete these. We hope to complete these by the end of June.

This means that from July we are aiming to have slots available for new repairs and we hope to be able to take repairs requests from you from the third week of June. Once reported, our team will contact you when the backlog of repairs is cleared.

As always, your safety, and that of our colleagues, has always been our top priority during this crisis, which is why all of our team have access to hand wash facilities, hand sanitiser and personal protective equipment. In addition, we have produced a guide to visiting customers so we can do this in accordance with Public Health guidelines.

We will also still deal to urgent repairs and works that are essential to keeping you safe, such as checking your boiler and communal fire alarm and emergency lighting checks. We’ve put a list of the kind of jobs that fall under both categories below.

Emergency repairs/maintenance:

  • Fire
  • Flood
  • No heating
  • No hot water
  • No power or partial loss of power
  • Uncontrolled water leak
  • Leaking roofs, pipes, tanks or cisterns
  • Unsafe electrical sockets or switches

Urgent repairs/maintenance:

  • Bleeping smoke alarm
  • Shower not working
  • Unable to unlock front/back door (even if secure)
  • Cooker switch not working
  • Dripping taps
  • All light fitting replacements, not just bathrooms/kitchens
  • Roof leaks (although we do not undertake those repairs so need to confirm with contractor, they are happy to undertake)
  • Contained water leaks
  • Blocked wastes/gullies (although these will still be recharged)
  • Ease and adjust front/rear door
  • Blocked shower wastes