Customer feedback/surveys

At Grand Union, we like to gather our customers’ views on different subjects as this enables us to look at how we deliver services and how we could make improvements.

One way we gather customer feedback is by carrying out surveys on my.guhg, the portal which enables you to carry out various functions associated with your tenancy.

Some of the previous surveys we have carried out and their outcomes are:

Survey You Said We Did
Kitchen refurbishments Your preferences to replace discontinued kitchen worktops or door fronts

 

The most popular options were added into the kitchen ranges offered to customers when kitchens are due a replacement

 

New build home – specification options What options you would prefer (budgets allowing), for example extended patio rather than turf laid to back garden

 

We noted customer preferences and where budgets for new builds allow, we will include some additional options
Our response to Covid-19 Your views on how well Grand Union has responded to Covid-19, including the support we have provided customers

 

We are reviewing the responses we received and looking at how we can plan well for events in the future

We’re always happy to receive customer feedback, so make sure you visit my.guhg regularly to see the latest available survey.

Information on how to log in to my.guhg can be found here https://www.guhg.co.uk/your-home/my-account/

If you have any questions, please contact Sasha Childs, Community Consultation Officer at sasha.chids@guhg.co.uk or on 03330 152182.