The customer consultation on the proposed merger between Grand Union and Longhurst Group has now closed.
We had a great response, so thanks to everyone who took the time to share their thoughts and feedback.
This was how both Grand Union and Longhurst Group received feedback across the three available channels:
 |  | Combined | |
| Post | 450 | 1,144 | 1,594 |
| Online | 163 | 187 | 350 |
| Phone | 7 | 47 | 54 |
| Total | 620 | 1,378 | 1,998 |
Your views
As part of the consultation, we asked all customers what they felt about the merger proposals. This was on a scale, ranging from very positive through to very negative.
This is the combined score for both Longhurst Group and Grand Union customers:
We’re really pleased to see that 47% of all feedback from both organisations was positive or very positive, with only 20% negative or very negative.
Here’s the breakdown for both organisations:
| Very positive | 17% |
| Positive | 33% |
| Neutral | 32% |
| Negative | 10% |
| Very negative | 8% |
| Very positive | 16% |
| Positive | 30% |
| Neutral | 34% |
| Negative | 11% |
| Very negative | 9% |
Reviewing your feedback
We also asked you to go into more detail about why you felt like you did about the proposals.
We had almost 2,000 pieces of feedback and we’re still working to fully analyse all of these. This work will include making sure that any comments that we follow up anything that needs a response.
Next steps
Your thoughts and feedback have been included in a detailed business case, which will be considered by the Grand Union and Longhurst Group Boards. They will also get the detailed analysis of your feedback once it’s been completed.
They will use this, alongside the findings of the due diligence work that’s been taking place over the last few weeks to decide whether the merger should go ahead of not.
If both Boards decide to move ahead, we will let you know in early October. And if this is the case, we’ll then look at how we can use your feedback to help shape the new organisation.
Helping us with a new name for a new organisation
To ensure we come up with a name and brand that truly represents both organisations, our customers and our aims for the future, we want to hear your views. We’ve created a survey, which closes on Friday, 20 September, to find out what you think. We’d really appreciate you taking the time to complete the survey.
