Introducing PH Jones – our new heating contractor

News – 14 March 2022

We wanted to let you know that Grand Union has appointed PH Jones as our new heating servicing and maintenance contractor.

From Friday 1 April, PH Jones, who are part of British Gas, will be responsible for completing your annual heating service check and boiler and heating repairs.

What’s changed for you?

The only major change for you will be the new vans and uniforms identifying PH Jones as the provider.

The number to call to report any heating issues remains the same – 0800 177 7003.

Keeping you safe

We want to make sure your home is safe, which is why it’s important that you let PH Jones into your home for your annual heating safety check. This is a requirement of your tenancy agreement, but also ensures that your home meets current health and safety standards. As a non-profit organisation, missed appointments mean less money and time for other repairs, so please do let us in when agreed or let us know if you won’t be in for your appointment.

If you have any questions, please contact us by emailing, messaging us on web chat or via Facebook, or calling us on 0300 123 5544.