Customers often ask when their kitchens or bathrooms are going to be replaced. We expect our kitchens to last 25 years before requiring replacement and our bathrooms 40 years. It may sound like a long time, but the majority of our kitchens and bathrooms will reach that before needing replacement. Of course if something is in a really bad state of repair, and hasn’t been caused by customer damage or general misuse, we will look to replace these earlier. We review your kitchen and bathroom once every five years when a stock condition survey is undertaken at your property. If we think either needs replacing, the Projects Team will contact you to let you know you are on programme and make arrangements for our contractors to visit you.