Have your say - customer feedback


We’ve got a great new way for you to tell us what you think about your experience when contacting us.

Your opinion really does matter to us and we want you to have a real impact in shaping and improving the services we provide. After all, our services are here for you, so you’re the only ones who can tell us how well they are working.

So whether you get in touch by phone, email, live chat or social media, we’ll give you an opportunity to give us feedback. Once you’ve been in touch, you’ll get an email or text asking for a satisfaction rating and your comments so you can tell us whether you are happy or unhappy.

Don’t worry, it’s really easy and is just a few questions, so it won’t take long to complete,

As well as the scores you give, we will then use your comments to ensure we provide the best service for our customers. That is why we would really appreciate you taking the time to let us know how we did, either good or bad, as without this, we can’t improve.

Text replies will be charged at your standard network rate, if you don’t have them free in your mobile contract.

When you are contacted by us for feedback, it will be from the following:

By text: 07860 010 731*

By email: grandunionhousing@mail.feedback-guhg.co.uk

* Feedback texts about our repairs service will still be sent from 07500 500335, this may show as +447500 4500335.