Compliments and complaints - form

Our customers are very important to us and we welcome all types of feedback, whether you just want to say ‘thank you’ to a member of staff or if you have a problem you want resolving.

Our approach to dealing with complaints is to gain a resolution as quickly as possible at the first point of contact.

You can contact us by either completing the form below or by your preferred contact method: email, web chat, visiting staff or phone. We will contact you regarding the issue and keep you informed at all stages of our investigation. There are no rigid time-frames; we will work with you to gain a timely resolution.