Rent enquiries

We try and answer the most frequently asked rent related questions.


Our payment free weeks run from April to March to coincide with the financial year

View the latest details on payment free weeks

However, if your account is in arrears or there is a court order in place when any of these weeks occur, you must continue to make payments in order to reduce the arrears. If you pay monthly by Direct Debit the annual rent will be split over 12 monthly payments.

Please remember your tenancy agreement requires you to pay rent in advance.

Some tenancy types do not have payment free weeks. Your tenancy agreement will explain if you have payment free weeks and if you are not sure please see your rent statement on my.guhg or contact us on 0300 123 5544.

How your rent is calculated

Every year your rent change is calculated based on Government guidelines and these vary for each type of rental product.

Social Rent = the current rent plus 2.7%*

Affordable Rent = the current rent plus 2.7%*

Supported Rent (including sheltered) = the current rent plus 2.7%*

Shared Ownership = in line with the lease plus 2.9% (based on September 2019 Retail Price Index (RPI) + 0.5%)

*Social and Affordable rents will be increased for the first time since April 2015 marked by the end of the minus 1% which was introduced as part of the Welfare Reform and Work Act 2016.

Back in October 2017 the Department for Communities and Local Government (DCLG) announced a new five year rent settlement from April 2020 limiting annual rent increases to CPI+1%.

The September 2019 CPI rate was 1.7% so annual increases for our Social, Affordable and Retirement stock will be at 2.70%.

When is the rent reviewed?

Rent charges are calculated based on Government guidelines annually. You are informed of the changes in rent by the end of February each year to allow 28 days’ notice of the change of payment. The new payment amount will then start from the beginning of April.


Rent In Advance

Rent must be paid in advance in accordance with your tenancy agreement or lease.  This means your rent account must not be in arrears between payments regardless of how you pay e.g. weekly, fortnightly or monthly payments.

This still applies if you are in receipt of housing related benefits such as Housing Benefit or Universal Credit.

  • You can use  my.guhg to regularly check on your account
  • Set up a direct debit to pay your rent monthly
  • Need assistance or support with managing your money, please contact our Benefits and Money Advice Team at