Customer Satisfaction Survey - 2019

What did we do?

We asked a sample of customers for 10 minutes of their time to answer questions about their experience when contacting us. We received close to 700 responses, so once again a huge thank you.

What did you tell us?

You are most satisfied with


We will continue to invest in staff who will be empowered to make prompt decisions to deliver a customer experience that gives great customer satisfaction.

You are least satisfied with


We hear you. We’ve been busy putting together an action plan to cover as many of your 529 comments about -  ‘one thing you thought we should improve’.

What are we doing now? Our action plan goals


How did we compare?