Complaints and compliments - Statistics

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Raising the standard of services for tenants 

Although our Regulator no longer requires us to publish information about the number and category of complaints and compliments received, as we like to keep our customers informed as much as we can, we have decided to continue to publish this information on a six monthly basis.
Summary 01.01.21 to 30.06.21 - complaints and compliments received by category

 

GUHG
total complaints

GUHG
total compliments

Major refurbishment/improvements

4

0

Repairs

98

5

Allocations/Mutual Exchange/Transfers

5

1

Environmental/parking

0

0

Staff attitude/behaviour

9 83

Staff decision/information

0

0

Payments/charges/arrears/refunds

0

0

Policies/procedures

0

0

Condition of property at letting/time taken

9

0

Contractor issues

0

0

New Builds

6

0

Estates Maintenance

3

0

Tenancy/ Housing Management

14

0

IT

1

0

Other

9

0

TOTAL

158

89

For more information read our Complaints Policy

  • A total of 158 complaints were received between 1 January and 30 June 2021.
  • From analysis of complaints and our customer surveys, we are completing a review of our repairs service.
  • A total of 89 compliments were received between 1 January and 30 June 2021.
  • The majority of compliments received thank staff for their help in resolving issues and for their professionalism, helpfulness and understanding.