News – 24 May 2023 We wanted to let you know that we have appointed Aaron Services as our new heating servicing and maintenance contractor. In this video, Phil Hardy, our Executive Director of Operations speaks to David Lummis, Managing Director of Aaron Services, about their appointment. Aaron Services started out as a small family business in 1986 and have grown into a market leading heating and hot water specialist. They’ve been carrying out our boiler installations for the last five years, so we already have a great relationship with them. They are starting annual heating service checks from Thursday 1 June and will pick up boiler and heating repairs from Tuesday 1 August. What’s changed for you? The only major change for you will be their team’s uniforms and their vans identifying Aaron Services. The number to call to report issues with your gas, oil or solid fuel heating will remain the same as it is currently, 0800 177 7003. We’re sorry Over the last year, you’ve not received the level of service that you deserve, so we’ll be working hard with Aaron Services to regain your trust. We’re sorry if you have been affected by the issues we faced and we thank you for your patience. If you have any questions, please contact us by emailing email@example.com, messaging us via Facebook, or calling us on 0300 123 5544.