Make a complaint - form

Delivering a great service to our customers is extremely important to us but sometimes things go wrong. When this happens, we want to be able to resolve the problem for you as quickly as possible.

We want to make it as easy as possible for you to tell about something that’s gone wrong. You can do this by email, telling a visiting member of staff, phone or simply report it below.

We will listen carefully to understand the problem and keep you informed at all stages of our investigation. You can view our complaints policy and complaints procedure.

We meet the Housing Ombudsman Service Complaint Handling Code and you can view this and our self-assessment. The Housing Ombudsman Service now publish data on landlords performance in complaint handling, you can see how we compare to others by clicking this link

You have the right to access the Housing Ombudsman Service throughout your complaint, not only when our complaints process is exhausted. This gives you the opportunity to engage with the Ombudsman’s dispute support advisors for impartial advice.

Complaint form

  • Complaint details

  • If you have any documents to support your complaint, e.g. letters, you can attach them with this form.
    Drop files here or
    Max. file size: 50 MB.
    • Grand Union Housing Group (GUHG) is committed to the General Data Protection Regulation (GDPR) to promote accountability and transparency.
      In order to process your request and help us deliver efficient services we need to collect relevant personal details. Data you provide will only be used for the purpose of providing the service(s) you have requested.

      By submitting this form you are consenting to Grand Union Housing Group processing your personal data. For further information on your rights and how Grand Union Housing Group stores and uses your personal data please refer to our Privacy Policy
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