Make a complaint - form
Delivering a great service to our customers is extremely important to us but sometimes things go wrong. When this happens, we want to be able to resolve the problem for you as quickly as possible.
We want to make it as easy as possible for you to tell about something that’s gone wrong. You can do this by email, web chat, telling a visiting member of staff, phone or simply report it below.
We meet the Housing Ombudsman Service Complaint Handling Code and you can view this and our self-assessment. The Housing Ombudsman Service now publish data on landlords performance in complaint handling, you can see how we compare to others by clicking this link https://www.housing-ombudsman.org.uk/landlords/