Complaints

We always aim to provide a great service to our customers. However, sometimes things go wrong. When this happens, we want to make things right as quickly as we can.

Our Customer Contact team is available 8.45am to 5.00pm to help resolve any queries where something may have gone wrong. 

If you remain unhappy with any of our services, you can make a complaint. This can be done in a number of simple ways. 

  • telling a colleague when they visit your home
  • email – [email protected] 
  • phone – 0300 123 5544 
  • through your MyGUHG account
  • post – send it to Grand Union Housing Group, K2, Timbold Drive, Kents Hill, Milton Keynes, MK7 6BZ
  • Facebook – send us a direct message 
  • using the form below

If you make a complaint, here’s what to expect:

  • we’ll call to talk about the complaint
  • we’ll investigate and let you know what’s happening throughout
  • you can access the Housing Ombudsman Service at any time during your complaint. This lets you engage with the Ombudsman’s dispute support advisors for impartial advice.

You can read our complaints policy and complaints procedure below.

We are compliant with the Housing Ombudsman Service Complaint Handling Code. You can also view our self-assessment. The Housing Ombudsman Service publish how well landlords perform when handling complaints. See how we compare to others: www.housing-ombudsman.org.uk/landlords/