Repairs and
planned works

If you have an issue with your home you may need to book a repair. Here you can find out how to do that as well as more information on our repairs service. 

a repair

Find out how to book a repair if you have an issue in your home

Repair response times

Find out how long we aim to complete your repairs

Repairs responsibilities

Who is responsible for repairs in
your home


A list of the partners we work with and the works they are carrying out for us


Our Estates Maintenance team carries out works on communal land we own on our estates.

Major improvements and planned works

More on the works we do to make sure your home is at the standard you expect

Log in to MyGUHG to find several videos on how to carry out simple repairs around your home.

Once we’ve finished repairs, we’ll send you a text message. This is so you can let us know how satisfied you are with the work. It will come from this number: 07500 500335. It might also show as: +447500 4500335. Add this number to your contacts as Grand Union text service. That way you know it’s from us next time.