Need help paying
your rent?

If you’re worried about paying your rent, contact us as soon as possible. We’re here to help, contact Payment Support on call us on 0800 111 4013.

Additional help and support 

We understand that if you are worried about paying your rent you may need help and advice about paying bills and managing finances. You can find out more information about the support available to you below.

Financial difficulty 

We have a dedicated Financial Wellbeing team. Please tell us straight away if you are experiencing problems paying your rent. You can also find advice and support about welfare benefits, money and debt. Link to Financial Wellbeing pages

Council tax support 

Some customers may be eligible for support in paying their council tax. You can find your council below and the link for information on how to apply.

If you are already claiming but your income has changed, you will need let your council know there has been a change of circumstances so they can re-assess your claim. 

You can find out who your local council is here: www.gov.uk/find-local-council