Contact us

Please note: due to colleague training, our Contact Centre is closed until 10.30am on Wednesdays. If you need to report an emergency repair during this time, please call us and our out-of-hours team will be able to assist you. Normal service will resume at 10.30am.

If you need to, contact us using any of the ways listed on this page.

Report a repair

Pay your rent

Find a home

Make a complaint

Make an ASB report

Please note

If your landlord was Longhurst Group, please visit their website.

Our customer contact team may not be able to help you just now. This is because some of the services provided will continue to be different while we work to combine our systems.

Already have an account?

Do you have an account? Access payments, repairs, agreements easily.

Log into your account

Why would you like to contact us?

We will always aim to respond to emails, website queries and letters within three working days of receiving them. However, sometimes this may take a little longer. If this is the case, we’ll let you know when to expect our full reply.

Use the drop-down menu to help us provide you with the relevant way to contact us.

Get in touch

The team tends to be busiest earlier in the week and earlier in the day. Visit the repairs page for more information on the best ways to get in touch.

Email

Please choose one of the following email addresses.

General enquiries
[email protected]

Facebook

Send us a direct message via our Facebook page, which is monitored from 8.45am to 5pm, Monday to Friday.

Visit Facebook page

Phone

Our Customer Contact team is available from 8.45am to 5pm on Mondays, Tuesdays, Thursdays and Fridays. We open at the slightly later time of 10.30am until 5pm on Wednesdays for colleague training.

Please note that we’re also closed on bank holidays.

General Enquiries
Call 0800 111 4013 for all enquiries, including repairs.

Emergency
For emergency out of hours repairs, call
0800 111 4013.
If your property is in its defect period, press 0
For an emergency heating repair, press 1.
For all other emergency repairs, including electric storage heating, press 2.
If you have an all pay reference number and want to make a debit or credit card payment, please press 3.
For non-emergency repairs and all other enquiries, please call back during opening hours. Thank you.

For press and media enquiries, head to our corporate website – Amplius.co.uk