Contact us

We're on hand to deal with your queries.


Our Customer Services team is available from 8.45am to 5pm, Monday to Friday.

Get in touch with us via any of the following methods:

  • Live chat

    Just click on chat icon at the bottom of any page on our website to talk to us.

  • Facebook

    Send us a direct message via our Facebook page, which is monitored from 8.45am to 5pm, Monday to Friday.

  • Email

    Email us at

You can also use the contact form below to get in touch with us.

Alternatively, why not give us a call? 
For all enquiries, including repairs, call: 0300 123 5544
For emergency out of hours repairs, call: 0300 123 5544 and select option 1

When's the best time to call?

9-10.30am - This is our busiest time, so waiting time may be longer than we’d like

10.30am-2pm - You may have to wait a little during this period

2-5pm - You shouldn’t have to wait to talk to a member of the team

Leave feedback
Your feedback is very important to us, so if you’d like to let us know how we’ve done or give us feedback on any of our services, please leave feedback on our dedicated feedback form.

Leave feedback

Feedback left is anonymous and will only be used to improve our services.

Getting back to you

We will respond to emails, website queries, letters or portal communications within two working days. You’ll receive an auto acknowledgement from and colleagues will use an ‘out of office’ message on their own emails providing alternative contact details.

For more detailed queries we’ll acknowledge receipt and provide a full response within 10 working days, and let you know if we can’t and when you can expect a full reply.