Our Customer Services team is available from 8.45am to 5pm, Monday to Friday.
Get in touch with us via any of the following methods:
Just click on chat icon at the bottom of any page on our website to talk to us.
Send us a direct message via our Facebook page, which is monitored from 8.45am to 5pm, Monday to Friday.
Email us at email@example.com
You can also use the contact form below to get in touch with us.
Alternatively, why not give us a call?
For all enquiries, including repairs, call: 0300 123 5544
For emergency out of hours repairs, call: 0300 123 5544 and select option 1
When's the best time to call?
9-10.30am - This is our busiest time, so waiting time may be longer than we’d like
10.30am-2pm - You may have to wait a little during this period
2-5pm - You shouldn’t have to wait to talk to a member of the team
Your feedback is very important to us, so if you’d like to let us know how we’ve done or give us feedback on any of our services, please leave feedback on our dedicated feedback form.
Feedback left is anonymous and will only be used to improve our services.
Getting back to you
We will respond to emails, website queries, letters or portal communications within two working days. You’ll receive an auto acknowledgement from firstname.lastname@example.org and colleagues will use an ‘out of office’ message on their own emails providing alternative contact details.
For more detailed queries we’ll acknowledge receipt and provide a full response within 10 working days, and let you know if we can’t and when you can expect a full reply.