Your feedback

What you’ve told us about our services and performance

We want to be as transparent as possible about how we’re doing.

We’ve used the feedback you gave in a recent survey on Voice to shape this page. If you have any other suggestions for how we can improve it, let us know.

If you haven’t signed up to Voice, why not do so right now? It’s anonymous and allows you to help shape and improve our services.

Lessons learned

How we’re using your feedback to improve what we do

Voice feedback

The latest feedback received via Voice

Our performance

Letting you know more about our performance

Give us feedback

Let us know if you have a complaints or a compliment

Compliments and complaints

We like to keep our customers informed as much as we can, so we have decided to continue to publish this information. You can see how many complaints and compliments we received over the last 12 months below.

Complaints
Category1 January 2023 to 30 June 20231 July 2023 to 31 December 2023
Major refurbishment/improvements10
Repairs328233
Allocations/mutual exchange/transfers24
Environmental/parking00
Staff attitude/behaviour37
Staff decision/information00
Payments/charges/arrears/refunds02
Policies/procedures00
Condition of property at letting/time taken63
Contractor issues21
New builds39
Estates maintenance212
Tenancy/housing management1018
IT00
Communication226
Other148
Total392303
Compliments

Between 1 July and 31 December 2023, we received 161 compliments. This compares to 142 in the previous six-month period.

We always appreciate it when customers give us positive feedback about our colleagues. We always pass this on to them and share with the rest of the business, so thanks for any compliments you give to the team.