Explore by topic

housing officer visit

Changes to housing teams 

We’ve made some changes to some of our housing teams that we feel will make a real difference to you and your community

1 min read | April 21, 2026

Read more
Update software system in computer. Man using smartphone upgrade program, Business technology internet loading virtual bar with installing the update for the quality better.

Systems down this weekend

We need to carry out more maintenance on our systems this weekend.. From 5pm on Friday 24 April some of…

1 min read | April 21, 2026

Read more
Customer services rating feedback satisfaction survey online business review questionnaire on technology data exchanges development for service mind, social media digital global marketing management

Learning from complaints – our commitment to customers 

Listening to our customers and learning from complaints is key to improving our services. If something goes wrong we take…

1 min read | April 13, 2026

Read more
Using debit card to pay online

Payment free weeks – do they apply to you?

We’re now in a new financial year and for certain tenancy types (those with 48-week agreements) this means you have…

1 min read | April 1, 2026

Read more
Open the door and door handle with a key and a keychain shaped house. Property investment and house mortgage financial real estate concept

52 week tenancies

From 6 April 2026 we will no longer offer new 48-week or monthly general needs tenancies

1 min read | March 27, 2026

Read more
Someone completing a customer satisfaction survey on their phone

Tenant Satisfaction Measure (TSM) survey

On Monday 9 March we’ll be starting our 2026 Tenant Satisfaction Measures. TSMs give you the opportunity to tell us…

1 min read | March 5, 2026

Read more
Video title card

Customer update

Phil Hardy our Chief Operations Officer shares an update on the work we’ve done to improve our services in the…

1 min read | March 3, 2026

Read more
Helen B

Heartbreaking news about Helen

Everyone at Amplius is devastated by the tragic passing of our colleague Helen Bird.. Helen who had been with the…

1 min read | February 23, 2026

Read more
A couple sits at a table reviewing bills with a laptop, calculator, and paperwork

Customer charge review 2026/27

Each year we review the charges you pay for your home as outlined in your tenancy agreement

1 min read | February 17, 2026

Read more
housing officer visit

Important changes coming soon

In April we’re bringing in some changes that we feel will make a real difference to you and your community

1 min read | February 17, 2026

Read more