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We’ve got a new phone number

From today  it’s now free to call us on a single phone number.  . This is another big step in our ongoing work to bring…

1 min read | May 27, 2026

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My amplius launch image GU

My.Amplius is live 

From today  our customer portal has a new name. . It’s now called My.Amplius.  . Don’t worry you won’t need to re-register or anything like that

1 min read | May 13, 2026

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We’re making it easier for you to contact us

At the end of May  we’re moving to a single  free-to-call 0800 phone number. . Until then you can still call our current number…

1 min read | May 1, 2026

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My Amplius

Same portal – new name 

On Wednesday 13 May our customer portal’s name is changing to My.Amplius. You’ll need to log in at My.Amplius.co.uk. Don’t worry you won’t need to re-register or anything like that…

1 min read | April 23, 2026

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housing officer visit

Changes to housing teams 

We’ve made some changes to some of our housing teams that we feel will make a real difference to you and your community

1 min read | April 21, 2026

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Systems down this weekend

We need to carry out more maintenance on our systems this weekend.. From 5pm on Friday 24 April some of…

1 min read | April 21, 2026

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Learning from complaints – our commitment to customers 

Listening to our customers and learning from complaints is key to improving our services. If something goes wrong we take…

1 min read | April 13, 2026

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Using debit card to pay online

Payment free weeks – do they apply to you?

We’re now in a new financial year and for certain tenancy types (those with 48-week agreements) this means you have…

1 min read | April 1, 2026

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Open the door and door handle with a key and a keychain shaped house. Property investment and house mortgage financial real estate concept

52 week tenancies

From 6 April 2026 we will no longer offer new 48-week or monthly general needs tenancies

1 min read | March 27, 2026

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Someone completing a customer satisfaction survey on their phone

Tenant Satisfaction Measure (TSM) survey

On Monday 9 March we’ll be starting our 2026 Tenant Satisfaction Measures. TSMs give you the opportunity to tell us…

1 min read | March 5, 2026

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