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![grand-union-housing-quest-summer-programme](https://www.guhg.co.uk/img-srv/fIcTJDMxAPVWRcNV88K6mbxQnINLcxRnMqrlej-X_H4/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNy9ncmFuZC11bmlvbi1ob3VzaW5nLXF1ZXN0LXN1bW1lci1wcm9ncmFtbWUuanBlZw.webp)
Quest 2024 -Summer Youth Programme
Want the kids to have a break from screens this summer?
Sign up for Quest! Our FREE summer youth program.
Jam packed with fun activities including sports, crafts and adventures.
![completing a satisfaction survey on a laptop](https://www.guhg.co.uk/img-srv/abO7CYoWdwS4RZsWasibgRAVJZtjkVEAj4_Q64v0ecI/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9pc3RvY2stMTQyMjc2NjYwMy5qcGc.webp)
Our 2024 TSM scores
We’ve just published our latest Tenant Satisfaction Measures (TSM) scores.. TSMs help drive up standards and improve the quality of…
![](https://www.guhg.co.uk/img-srv/Lz9T4eQ26WAfs9iE-MKR3_5zuyA64UlHPsese7gGSTw/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9pc3RvY2stMTUxMzQ2MzEzOC5qcGc.webp)
Complaint Handling Code
On 1 April 2024 the Housing Ombudsman Service Complaint Handling Code became statutory. This means landlords are obliged by law…
![Wildflower meadow](https://www.guhg.co.uk/img-srv/zJmdHdEbYZ2xniKTvT7j0cXfXwbD2uQ3dwQblMQO9F4/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9wZXhlbHMtZnJlZGRpZS1yYW1tLTY4MzktNTE1NDgtc2NhbGVkLmpwZw.webp)
World Environment Day
Today is World Environment Day and we’re talking about land restoration and rewilding. Did you know that since 1930 we’ve…
![A hand placing a voting slip into a ballot box](https://www.guhg.co.uk/img-srv/r7b1FsBMNPGrwSrb-eHq8OS-q5gVPevDUF3Uvo6_IoQ/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9wZXhlbHMtZWxlbWVudDUtMTU1MDMzNy1zY2FsZWQuanBn.webp)
Going to vote?
The General Election is just a month away and we’d encourage all of you to use your vote
![Good to be home - our corporate plan](https://www.guhg.co.uk/img-srv/K396_l0N0Qlx1iqW1JzdETxYqfSh7NzJouJDp_rphS0/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9nb29kLXRvLWJlLWhvbWUtMS5wbmc.webp)
Good to be home – our three-year plan to continuing our journey together
We’re delighted to launch our new corporate plan Good to be home 2024-27 which is focused on our core purpose…
![A Grand Union colleague working at a customer's home](https://www.guhg.co.uk/img-srv/rl1hDPA0ZBFBatFXwyjslrWiz2GsX2xKvX_xyc7nIU8/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNC9hc215LTA2MjAyMmd1aGcwMjc1LmpwZw.webp)
New appointment times
We now offer repairs appointments between 8.30am and 6pm.. The available slots are:. 8:30am to 6pm (all day)
![Hand holding a smartphone displaying the Voice logo on screen](https://www.guhg.co.uk/img-srv/g1eheW6XUWn152bPlQoqDCTT45V1ClWxmJNc7E_-8Ek/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNC9Wb2ljZS1waG9uZS1ncmFwaGljLTIuanBn.webp)
Voice round up – May 2024
News – 31 May 2024. We’ve had another great month of engagement on Voice our customer feedback platform
![Welfare Benefits Advisor, Stuart, at work on his laptop](https://www.guhg.co.uk/img-srv/AYhIdyzgZRK50kDIsKlpCZXHzKLFPA7ghfcM14GARH0/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9hc215LWd1aGdzdGFmZnA0MzEtc2NhbGVkLmpwZw.webp)
Benefits are changing and this could affect you
If you’re under pension age and claim any of the benefits listed below you are likely to receive a letter…
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Voice round up – April 24
We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…