Customer news

We have received reports of fake apps being available for Universal Credit (UC). The DWP has not developed an app…

Our alarm service provider is changing on Thursday 26 September for our Life24 customers.. Medequip Connect will answer if your…

The customer consultation on the proposed merger between Grand Union and Longhurst Group has now closed

We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…

The Housing Ombudsman is exploring common issues in housing maintenance following a significant rise in complaints about disrepair

We will soon be transferring our out-of-hours service and Life24 alarm service to Medequip Connect (instead of Astraline)

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We’ve just published our latest Tenant Satisfaction Measures (TSM) scores.. TSMs help drive up standards and improve the quality of…

On 1 April 2024 the Housing Ombudsman Service Complaint Handling Code became statutory. This means landlords are obliged by law…

Today is World Environment Day and we’re talking about land restoration and rewilding. Did you know that since 1930 we’ve…