Service charges explained

A service charge is a payment made by a customer towards the cost of communal services and repairs for the block/site where their property is situated. You can find a glossary here with key service charge terminology, and a summary of customers’ rights and obligations for service charges here.

There are two key documents that we’ll send you each year:

Annual statement of service charges

Towards the end of August/beginning of September, customers paying Service Charges will receive an Annual Statement of Service Charges for their property.

Homeowners (shared owners and leaseholders) will also receive an audit certificate.

Rent increase letters

At the end of February/beginning of March all customers will receive a rent increase letter. This includes a breakdown of the estimated cost of your service charges for the coming year.

During this time the Service Charge team is usually dealing with lots of customer queries, so if you have a question please firstly refer to the FAQ below.

Frequently asked questions:

Reserve funds FAQs