Manage a home

My account

Log in or sign up to MyGUHG, our customer portal that makes managing your tenancy quick and easy.

Smartphone displaying MyGUHG on screen

Rent

Find out more about your rent, including ways to pay and what to do if you think you may struggle to pay your rent.

Repairs and planned works

Find out how to book a repair as well as more information on our repairs service.

A Grand Union colleague working at a customer's home

Your home

Further information about things in and around your home. This includes bins, pets, permissions and parking.

Shared ownership with Grand Union

Safety

We’re committed to ensuring you’re safe in your home.

Tenancy information

Understand what your tenancy agreement means for you, including your rights and responsibilities.

Leaseholders

Information for those who own their home on a long-term lease from Grand Union.

Voice

We are committed to taking our customers’ views into account . That’s why we launched an anonymous feedback platform

A female holding a smartphone displaying the Voice logo on screen.

Your feedback

Find out more about the feedback you’ve given us and how we’re using it to improve.

Our performance

We publish performance information to show you how we’re doing – good or bad.

Performance

TSMs

More on our Tenant Satisfaction Measures, including the latest scores.

completing a satisfaction survey on a laptop