Shape our services

It’s time to share your opinions and help shape and improve Grand Union and our services. What are you waiting for? Sign up to Voice - our totally anonymous customer feedback platform - now.

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Customer annual report

Customer Annual Report

Our new Customer Annual Report is out now and includes your satisfaction scores from our Tenant Satisfaction Measures survey.

A laptop, tablet and phone displaying our Customer annual report
Systems down

Issues with our systems

We're really sorry, but we're having issues with our phone lines right now. Sorry for the inconvenience.
Click on the button below to find out the other ways you can get in touch .

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How can we help?


Worried about paying your rent?
Find out how we can help if you might be struggling to pay your rent


Customer information
Your rights and responsibilities, home improvements and permission requests.


View our social and market rent options or ways to exchange properties.


Buying a home
We have a range of shared ownership and full market sale properties.

Log onto your account, set up direct debits or over the phone.

Request to book a repair on your online account my.guhg.co.uk or view emergency numbers.

Your responsibility parking by your property or garage.

Your right to feedback to us.

Free advice and support with welfare benefits and debt for tenants.

A needs-led service that delivers support, tailored to the individuals.

High-quality, specialist housing services for adult with learning difficulties.

How to get help if you are homeless or will be within 56 days.

Female customer sitting at home using her tablet

Have you signed up to MyGUHG?

Want to be able to report or book a repair, check your rent account or make payments at a time that suits you?

Sign up to MyGUHG and you can do all this and more!

Find out more information here.