Mutual exchange

Look for a suitable home to exchange to on HomeSwapper or through local Facebook mutual exchange groups, for example. 

If you’re using HomeSwapper (which is free for Amplius customers) you’ll need to set up an account and list your home on the site. 

Arrange a viewing 

• Contact the tenant in the home you’re wanting to swap to.  

• Set up a viewing so you can both view each other’s homes.  

• Make sure you’re happy with the home you’re wanting to move to.  

We won’t carry out any cleaning or redecorating before you move in. Make sure you’re happy to cover these, if you need them.  

Apply for permission 

One of the Amplius customers in the mutual exchange partnership will need to complete a mutual exchange notification form on your My.Amplius portal. 

Log in or register for My.Amplius 

You’ll need to provide details of all customers in the partnership (names, addresses, email addresses, contact numbers and current landlords) to be able to complete this notification form. You may need to ask for this information from each person in the partnership before starting. 

Only one Amplius customer needs to complete the notification form, even if there are two or more Amplius customers in the partnership. Decide between yourselves who will notify us. 

Once we’ve received this form, we’ll send out application numbers and forms to all parties to complete through the My.Amplius portal. 

As part of the application process for all customers, we will carry out identification checks and support documents will be required. 

Verification of applications 

Once we’ve received all forms and completed our identification checks, we’ll notify you by email/post that we have started the process. We have 42 days to provide you with a decision. 

Home inspection 

We’ll need to inspect your Amplius home. This is so we can check if there are any repairs you need to carry out. We’ll also arrange for an electrical check to be carried out and an Energy Performance Certificate check, if required. We’ll contact you to arrange all appointments. 

Await decision 

Once we’ve received all the information we need, we’ll decide if your swap can go ahead. We’ll contact you via email/post with the outcome within 42 days. You’ll receive a letter which details any conditions for your swap. 

There may be circumstances where your swap can’t go ahead. See ‘Can I be refused permission to swap?’ on our Mutual Exchange page. 

Carry out any conditions 

Your decision letter may detail certain conditions for your move. This could include: 

• clearing any rent that’s due or overdue 

• carrying out any repairs  

• cleaning your home 

• clearing your garden of rubbish/debris

• clearing any recharges owed.

Arrange a move date 

Once you’ve received permission from us and your swap’s landlord, we can discuss a move date. Your moving date must be on a Monday. This is so we can arrange for a gas and electrical check to be carried out on your new tenancy start date. 

We will need at least 10 days from the approval date to book in the gas and electrical checks with contractors, so please bear this in mind when discussing a move date. 

Contact your swap to agree a Monday that works for both/all of you. Then, you’ll need to contact our Allocations team to confirm if we and other landlords can agree this date. 

Sign your new contract 

Our team will send over your new contract and any paperwork via DocuSign. Make sure you read through all the information thoroughly. Sign online and you’re all set! 

Hand over your keys 

Contact your swap to exchange keys directly on your move date.