Welcome to our

Customer Annual Report

YouTube video

Introduction from Ashleigh Webber, Board member and customer

Grand Union colleagues working in our office

Who we are

We’ve been in business for almost 30 years and provide nearly 13,000 homes for more than 29,000 people across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. We’re a £92 million turnover social housing business with almost 400 staff.

Our mission is more homes, stronger communities, better lives. We build affordable homes, provide personal support, and help people to learn, work and be healthy.

What we do

We provide:

  • a number of different rental options
  • a number of different home-ownership options
  • a number of support services because we believe that supporting you will help you have successful tenancies.
Wooden ornament spelling out home

Click on the themes below to see some facts and figures from the year:

Tenant Satisfaction Measures icon

Tenant Satisfaction
Measures

Repairs and
maintenance

Keeping
you safe

Listening
to you

Around
your home

Building
more homes

Supporting
customers

Sustainability

Success
stories

A message from

Aileen Evans

our Group Chief Executive

YouTube video