Welcome to our
Customer Annual Report – 2023/24
This report provides highlights from the last year about the homes and services we provide, including:
- where we’ve built more new homes
- how we’ve helped to create stronger communities, and
- what we’ve done to support people to have better lives.
We’re proud to be celebrating our 30th anniversary this year. From our small start in 1994 with just under 3,000 homes in mid-Bedfordshire, we now have 29,000 customers living in over 13,000 homes across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire.
Thank you to all of you who provide us with your valuable feedback. We hope that this report will show that we are listening to you and how we plan to improve what we do.
You can view each section of the report by clicking on the links below.
Investing in
your home
Investing in
your community
Listening
to you
Supporting customers
New
homes
Sustainability
Our Tenant Satisfaction Measures
Every year, we ask for your feedback to understand our performance better. The results are included in our Tenant Satisfaction Measures (TSMs).
If you have any feedback about this report or would like a printed copy posting to you, please email [email protected].
