Rent glossary
Not sure what something means on your rent and charge letters or statements? Here are the names of the headings and what each of them mean.
You won’t have all of these.
| Service Charge Heading | Definition |
| Air Conditioning Maintenance | The cost of servicing and repairing communal air conditioning systems |
| Amplius Management Charge | A charge for managing and administering the scheme and its services |
| Assurance Fee/Audit Fee | The cost of independent checks to ensure finances and services are managed correctly |
| Burglar Alarm Maintenance/Service | Servicing, testing and repairs to communal security alarm systems |
| Call System/Lifeline Costs | Costs of emergency call and support systems available to residents |
| CCTV Service/Maintenance | Running, servicing and repairing communal CCTV security systems |
| Communal Buildings Insurance | Insurance that covers the building and communal areas. This does not include contents insurance |
| Communal Car Park Service/Maintenance | Maintenance and upkeep of shared parking areas |
| Communal Cleaning Costs | Cleaning of shared areas such as hallways, stairwells, lounges and entrances |
| Communal Electricity Rates | Electricity used in communal areas such as lighting, lifts and equipment |
| Communal Grounds Maintenance | Upkeep of gardens, lawns, paths and other outdoor communal spaces |
| Communal Heating Rates | Utility costs relating to the provision of heating to communal areas |
| Communal PAT Testing | Safety testing of electrical equipment used in communal areas |
| Communal Repairs | Day-to-day repairs to shared areas and communal facilities |
| Communal TV Aerial Maintenance | Maintenance and repairs to shared TV aerial or satellite systems |
| Communal TV Licence | TV licence costs for televisions located in communal areas |
| Communal Water Rates | Water charges for shared facilities and communal areas |
| Communal WIFI | Wi-Fi and internet services provided in shared areas |
| Communal Window Cleaning | Cleaning of windows in shared communal areas |
| Council Tax | Council Tax charges relating to communal areas where applicable |
| Door Entry Service/Maintenance | Servicing and repairing communal door entry and access systems |
| Exceptional Heating Repairs | Major or unexpected repairs to communal heating systems |
| Fire Detection and Safety Service/Maintenance | Testing, servicing and maintaining fire alarms and other fire safety equipment |
| Food | Food provided as part of the services available at the scheme |
| Health and Safety | Costs of health and safety inspections, assessments and compliance checks |
| Heating Service Contracts | Service agreements that help keep heating systems working safely and efficiently |
| Intensive Housing Management | Additional housing management services provided to support residents with higher needs |
| Laundry Equipment Service/Maintenance | Servicing and repairs to shared washing machines, dryers and laundry equipment |
| Legionella Monitoring Service/Maintenance | Water safety testing and monitoring to help prevent Legionella risks |
| Lift Service/Maintenance | Servicing, safety inspections and repairs to lifts |
| Management Company Costs | Fees charged by a third-party company that manages the building or estate |
| Personal Electricity | Electricity used within an individual resident’s home |
| Personal Food | Food supplied for an individual resident |
| Personal Heating | Heating costs for an individual resident’s home |
| Personal Sewerage | Sewerage charges relating to an individual resident’s home |
| Personal Water | Water charges relating to an individual resident’s home |
| Pest Control | Treatment and prevention of pests in communal areas |
| Property Window Cleaning | Cleaning of windows of your home |
| Refuse Disposal/Fly Tipping | Waste collection and removal of illegally dumped rubbish |
| Renewals | Replacement of communal equipment, fixtures or furnishings when they reach the end of their useful life |
| Reserve/Sinking Fund Contribution | Money set aside for future major repairs or replacement works |
| Scheme Equipment Maintenance | Servicing and repairs to equipment used within the scheme |
| Scheme Income | Income received by the scheme that may help reduce overall service costs |
| Scheme Staff Costs | The cost of staff who help manage, maintain or support the scheme and its residents |
| Scheme Sundry Costs | Miscellaneous scheme-related costs that do not fit into another category |
| Service Charge Ineligible HB | Service costs that are not covered by Housing Benefit and must be paid separately |
| Sewerage Pump Repairs | Repairs and maintenance of sewerage or drainage pumping equipment |
| Sundry Costs | Small miscellaneous costs that do not fit into another service charge category |
| Telephone | Costs of communal telephone lines and related services |
| Travel | Travel costs incurred when delivering scheme services |
| Utilisation of Deficit | Recovery of a shortfall from a previous year’s service charge account |
| Utilisation of Surplus | Returning or using a credit from a previous year’s service charge account to reduce charges |
| Voids Cover on Service Charges | A contribution towards service costs that cannot be recovered from empty properties |
| Water Boiling Servicing | Servicing and maintenance of communal water boilers and hot water equipment |
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