Gas, carbon monoxide
or other leaks

If you smell gas, or suspect a gas escape or carbon monoxide (CO) leak.

Do not touch light switches or other electrical switches.

Do not light any matches, lighters or smoke inside your home.

You should immediately:

  • check if the pilot light on a cooker, gas heater or boiler has gone out
  • extinguish all naked flames
  • turn off the gas lever at the mains by pulling the lever down. (It will be next to your gas meter)
  • open all doors and windows to let in plenty of fresh air
  • get everyone out of the house – and stay out
  • if you need to use your mobile phone, go outside
  • call the National Gas Emergency Service’s 24-hour emergency helpline on Freephone 0800 111 999 to report the problem. They will send an engineer within the hour and make it safe but they will not carry out any repairs
  • call Aaron Services on Freephone 0800 177 7003 to report the problem. They will send out their own engineer to sort the issue out

CO detectors

The Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022 legislation means that landlords must:

  1. Fit at least one smoke alarm to each storey of their homes where there is a room used as living accommodation. This has been a legal requirement in the private rented sector since 2015.
  2. Fit a CO alarm in any room used as living accommodation which contains a fixed combustion appliance (such as a boiler or log burner, but excluding gas cookers).
  3. Repair or replace smoke alarms and CO alarms once reported and found to be faulty.

We are currently installing CO detectors to relevant properties, as part of planned and responsive repair works. If you have any concerns or need to report a defective detector, please contact us on 0300 123 5544 and ask to speak to our Property Compliance team.