Rent changes

Information on why your rent may have changed and what to do if it has.

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We review rent and other charges every year.

We do this in line with the Government’s Rent Standard, which states how social housing landlords like us set and increase rents.

Normally, rents go up to match the rate of inflation in the previous September, plus an extra 1%.

For example, if the inflation rate was 6% in September, rents would go up by 7%.

Rising costs for energy, materials and labour also mean that delivering repairs and upgrading services is more expensive. As a result, service charges may increase too.

Housing Benefit, and the Housing Costs Element of Universal Credit, should be increased to reflect your new rent amount.

What you need to do

Once you know the new amount, you’ll need to do one of a couple of things.

  • If you pay via standing orders or bank transfers, you’ll need to change the amount, so it covers the new rent and any extra charges. If you pay by Direct Debit, we’ll sort this for you.
  • If you get help with housing costs from Housing Benefit, you’ll need to tell your local authority. You need to do this on or just after the date your rent changes, not before.
  • If you get help with housing costs from Universal Credit, you’ll need to log into your Universal Credit account and change the rent amount. Again, please do this on the date your rent changes, not before. Find out how to do this here.

We’re here if you need help or support

Need help paying your rent? Our teams are here if you need them. Find out more.