Our latest Tenant Satisfaction Measures (TSM) scores are out now

These scores come from an annual customer survey and show us how we’re performing across a number of areas.

While we’re pleased some scores have gone up, we know there’s still work to do. That’s why, over the coming months, we’re going to share updates with you on the work we’ve already done, and what we’re doing to improve in the areas that matter the most to you.

These include:

• Repairs
• Complaints
• Keeping your home safe
• Making a difference in your communities.

Follow us on Facebook and sign up to our newsletter to make sure you see these updates and more.

See the 2025/26 TSM scores.

We’re also working with customers to help shape our services for the better. If you’re interested in this, you can join one of our Regional Customer Voice forums.

You can also sign up to Voice, our anonymous customer feedback platform. Here you can take part in surveys or provide feedback at a time that works for you.

---