Customer information

Rent must be paid in advance in accordance with your tenancy agreement or lease.  This means your rent account must not be in arrears between payments regardless of how you pay e.g. weekly, fortnightly or monthly payments.

This still applies if you are in receipt of housing related benefits such as Housing Benefit or Universal Credit. Please find out more information on Universal Credit and Benefits advice.

It’s important that you keep up-to-date with your payments. If you’re having problems paying your rent please contact us, we are here to help you find a solution.

Please find below details about the different tenancies types plus general information about your rights and responsibilities and details about our services

What type of tenancy do I have?

Tenancy Fraud

Subletting

Ending a tenancy if you are moving out

Ending a tenancy when someone dies

If you wish to carry out improvements, alterations or additions to your home we need to be informed first to ensure it adheres to your tenancy agreement.

You must obtain our written permission before starting any work.

Complete an online request form here

Our home improvement plan -

Ensuring that our properties are in good order is one of our long term objectives and is a key part of our ongoing 30 year major works improvement plan.

This makes sure all our customers have a home to live in which meets what is known as the Decent Homes Standard:

The improvement plan includes:

• Kitchen improvement
• Bathroom improvement
• Painting and decorating
• Heating
• Windows and door replacements
• Solar Panels
• Roof replacement
• Aids and adaptations
• Making my own improvements

We will always let you know in advance if we plan to undertake any major maintenance work to your home and will offer you as much choice as possible. These works will be completed anytime from 1 April to 31 March.

If you have an enquiry regarding any of the improvement programmes please contact us.

Or you can sign up for a 'My GUHG' account, which will list any programmes up and coming on your property in the next year, along with showing you your rent details, repair history and allow you to make rent payments.

We require our customers to complete a request form to obtain permission to keep a domestic pet.

We know pets bring companionship and enjoyment to a lot of customers. That is why we’ve recently reviewed our pet procedure. We will consider domestic, and some exotic, animals to be kept as pets in homes that we own or manage, except where homes have existing agreements where pet ownership is not allowed.

When considering permission, we will look at:

• size and type of property
• number and type of pets.

Permission will not normally be refused for those requiring an assistance dog; further guidance on such requests can be found here.

Pet request form

We require our customers to complete a request form to obtain permission to run a business from home.

Running a business from home is becoming more and more popular and can be a great way to provide an income. It’s usually ok for you to run your own business from home, although you must have our permission in writing to do this first.

Request to run a business from home form

We require our customers to complete a request form to obtain permission to install CCTV or a video doorbell.

Please ensure you have read the ICO guidelines before completing the request.

Request to install CCTV or video doorbell form

Do you need to move from your current property?

Find out how

If you or one of your family lives in one of our Supported Housing properties, this section introduces you to the team of people who offer support and help.

Find out more.

This section will explain the unique services we can offer you and the team who are there to help.

Find out more.

Find out if you are eligible to purchase your home, through either the Right to Buy or Right to Acquire schemes.

Are you eligible to apply?

Many social housing tenants find it difficult to access financial services such as affordable loans, open a bank account, get a credit card or apply for a mortgage.

Often this is because not enough information is held on their credit file. A credit file or score is a personal history of the credit an individual has had. Different organisations use this information to decide whether to give someone access to their services.

Find out more

We strongly advises that you take out home contents insurance cover against damage whether through accident, fire, theft, vandalism, burst pipes or other household risks.

Find out more

Collecting your bins is the responsibility of your local council. If you're having any issues with this collection or have any questions, please contact them.

If you're not sure who to contact, you can find out using the gov.uk postcode search tool.