What is the ‘social housing white paper’ and how does it affect customers?

News – 5 May 2021 In November last year, the Government published the ‘charter for social housing residents: social housing white paper’. This sets out the actions the Government will take to ensure that social housing customers are safe, are listened to, live in good quality homes, and put things right when things go wrong. Things like this don’t happen…

Autism Awareness Month

News – 26 April 2021 In light of Autism Awareness Month, we’d like to reflect on the hard work of our Partnerships team, and celebrate our customers who may need a little extra assistance. Chris Fletcher, Partnerships Coordinator, said, “In the Partnerships team, we help customers from all walks of life, with varying levels of needs. From those who are…

Financial Wellbeing team help customers receive over £3m in extra income

News – 23 April 2021 We’re proud to have a dedicated Financial Wellbeing team to help our customers with free and confidential welfare benefits and debt advice. This past year has been an incredibly busy one for the team, with their highest number of welfare benefits referrals (1,227) for five years. Here’s what the team has achieved in the last…

Our Accessibility team is here to help

News – 22 April 2021 If you’re struggling with everyday activities like going up and down stairs, getting in and out of the bath or getting out of your home, we can help! Our Accessibility team can provide equipment to maximise your independence, or even make small (or large) adaptations, to provide you with a better quality of life within…

Making your homes smarter for the future

News – 21 April 2021 One of our commitments to our customers in our corporate plan, Further together, is to use technology intelligently and we’ll be starting to do just that over the next few years to help ensure your home is a safe, warm and healthy place to live. Here are some of our very exciting plans! Smart smoke…

Get into gardening

News – 20 April 2021 Next week (Monday 26 April to Sunday 2 May) is National Gardening week, an annual celebration of gardens and gardening. With spring now well upon us and the weather improving every week, we wanted to encourage you to make the most of your garden, because gardening is not only good for your health and wellbeing,…

Grand Graffiti brings Shefford to life

News – 15  April 2021 A youth hub in Shefford, run by Grand Union, has been brought to life with urban artwork, enriching the lives of youngsters in the area. Graffiti artist Arkade teamed up with our Community Investment team for the project. The impressive mural, which spans two sides of the community centre, took three days to complete, with…

A new ‘breathing space’ – taking a break from debt

News – 15 April 2021 From 4 May 2021 the government is introducing a new debt respite scheme called the ‘breathing space’, which you can only access by working with a recognised and authorised debt advice agency – like ours! How does it work? If your debt advisor agrees it’s suitable, they can put you forward for the standard breathing…

Blog – “What we do matters”

By Richard Prewer, Head of Property Operations Wednesday 14 April 2021 This time last year, the country was in full lockdown. Twelve months later, while still in lockdown, we’re starting to see light at the end of the tunnel as more and more restrictions are lifted. Throughout all of this time, we’ve seen how small acts of kindness can make…