Introducing our customer offer

We’re delighted to officially launch Grand Union’s new customer offer. One of our ambitions is to deliver great customer service. We want to be seen as trustworthy, always happy to help and willing to go the extra mile for you, our customers. We want you to know what you can expect from us and that our customer offer is a…

Our scheme is a finalist of the LABC awards 2020!

We’re extremely proud that one of our schemes, Catton Close, in Naseby, Northamptonshire, was selected as finalists for the Local Authority Building Control (LABC) Building Excellence awards 2020. The awards celebrate building excellence, in the delivery of construction and workmanship. The scheme was nominated for the best social or affordable new housing development, thanks to a fantastic scheme, Catton Close.…

Closure order success in Biggleswade

We have been working closely with Bedfordshire Police over the past few months regarding a major antisocial situation, resulting in a three month closure order being secured on a flat in Urban Way, Biggleswade. On 2 September the Police contacted Grand Union to advise that Luton Magistrates Court had awarded the Closure Order. During a search executed by the police…

More opportunities for a mutual exchange

We have some exciting news for our customers. We are teaming up with HomeSwapper and SwapTracker to offer our customers more opportunity and support when looking for a mutual exchange. The HomeSwapper service will be free for all Grand Union customers. Our customers can already make use of the House Exchange service, but we believe that offering HomeSwapper too will…

Customer Survey during September.

During September 2020, a sample of our customers will be contacted by email to take part in a short survey. It should only take 10 minutes to complete. The email will be sent by research company The Leadership Factor (TLF), on behalf of Grand Union to complete the Institute of Customer Services Business Benchmarking survey. The questions will be about…

Blog – Launching our corporate plan

By Aileen Evans, Group Chief Executive It’s been two months since we launched our corporate plan, Further Together, which set out our aspirations and goals for the next three years. Grand Union’s previous corporate plan was created in 2015 and, since then, so much has changed – both at Grand Union and in the wider world. We’re constantly evolving. We…

New contractor for air source heat pump systems

As of 1 September, we will have a new contractor to deal with our air source heat pumps. Low Carbon Exchange (LCX), specialists in renewable heating systems, will be responsible for all of the components of your system as well as any servicing, maintenance and repairs. If you have any issues with your system moving forward, please call us on…

Rachel’s peak performance for MIND charity

Our Customer Service Officer, Rachel Mannings, recently summitted mount Snowdon in aid of the mental health charity, MIND. Rachel, who is one of a number of colleagues at Grand Union raising money for the charity, took up the challenge after being inspired by her own experience with poor mental health. She chose to support MIND in particular because our Chief…

Organisations benefit from Grants 4 Your Community project

As part of the Grants 4 Your Community project, Grand Union has funding available for local organisations, events or projects that will benefit customers, neighbourhoods and communities. Recently, Grand Union was delighted to award £500 to local organisations, CHUMS Charity and South Northamptonshire Community Responders (SNCR). CHUMS provides vital mental health and emotional wellbeing services, primarily for children and young…