New MyGUHG from 1 March

News – 1 March 2021 Today, we are excited to be launching our new, and improved, MyGUHG customer portal! What is it? It’s an online system that gives you access to our services and information, so it’s an easy way for you to manage your tenancy. No more trying to call us in your coffee or lunch break! What can…

Giving supported living residents a home of their own

News – 25 February 2021 We’re pleased to have completed the refurbishment of our Beacon Way supported living scheme in Rickmansworth. Formerly a residential care home with shared facilities, the scheme now boasts four one-bedroomed flats for adults with learning difficulties who now have privacy and a front door of their own. For many customers who may have been used…

Where’s my Housing Officer gone?

News – 25 February 2021 In November 2020 we made some big changes at Grand Union in response to customer feedback, so we can provide you with a better service. We introduced a new structure for managing and sustaining tenancies, which is why we’ve moved away from the traditional ‘housing officer’ role and streamlined our knowledge and skills into specific…

Spring savings with Energy Angels

News – Thursday 25 February 2021 We’re working with an energy switching company called Energy Angels, who have a specialist service for housing associations. With spring nearly here (and hopefully a return to more normal living), they want to share some of their top tips for being more energy efficient – good news for the environment as well as your…

How’s our writing?

News – Wednesday 24 February 2021 How’s our writing? That’s what we’re asking all customers to let us know whenever you get a letter or email from us. We’ve started to add a “how’s our writing?” icon on the bottom of our letters and emails because we want to make sure that everything we send to you is clear and…

We want to be better but we need your help!

News – Tuesday 23 February 2021 At Grand Union, we’re keen to ensure our customers have a voice so they can influence our decision making about the services they receive. By listening to your views we can provide a much better experience for you. That’s why, over the next few months, we’re looking for customers to attend online feedback meetings…

Focus On: Claire O’Brien

In our corporate plan, Further Together, we detailed Grand Union’s ambitious aim to become carbon neutral by 2050.  This will be achieved by building sustainably, decarbonising our current homes, and reviewing our day-to-day business operations.  With years of experience in the field, our recently appointed Environment & Sustainability Manager, Claire O’Brien, will be invaluable in delivering our promises. Claire’s background…

You said – and we listened

News – Monday 22 February 2021 Thank you to those of you who filled in our communications survey back in the autumn, where we asked you questions about our newsletter, our website and our Facebook page. Here’s some more of your feedback and what we’re doing as a result… We asked what we could do to improve our newsletter and…

Benefits update

News – Friday 18 February 2021 Universal Credit (UC) Last April the government provided a £20 per week uplift to UC as a response to the coronavirus pandemic. This is due to stop at the end of March 2021. If you receive UC, start thinking now about how you will cope with a loss of £20 per week (about £85…