Blog – Supporting domestic abuse victims during lockdown

By Debbie Stuart, Director of Independent Living & Better Lives The Guardian newspaper recently reported that calls to the UK’s domestic abuse helpline had risen by 66% during lockdown, visits to the website increased by 950% and demand for beds in refuges has rocketed. Sadly we have to agree with those figures. We have seen a marked increase in the …

Employability Day

Today is national Employability Day – a chance for us to celebrate all things employment support. At Grand Union, building stronger communities and better lives is really important to us, which is why in the last year (2019-20) we supported: From April 2019 to January 2020, via our digital inclusion work, we also supported: Taking employability seriously We’re members of …

Blog: How we’re supporting our customers through troubled times

By Isabel Thonger, Director of Customer Experience When the UK went into lockdown, many people, including our customers, were thrown into chaos. Some were juggling child care and home schooling while trying to work from home, some had been furloughed on 80% pay and some had no income at all. With budgeting becoming a priority, many customers were concerned that …

We’ve signed up to Harry’s Pledge

Harry’s Pledge: Social housing’s commitment to carers Grand Union is proud to get behind Harry’s Pledge, a united national commitment to support, recognise and champion carers.  Across the country social housing providers like us are looking to commit to four pledges: Being supportive employers to people that have caring responsibilities Making offices and community spaces as accessible as possible Building …

Spotting the signs of cuckooing, county lines and criminal exploitation

Coronavirus has changed how we all operate – including drug dealers and other organised crime gangs. We know that drug dealing is moving off the streets and into people’s homes as a result of lockdown and the restrictions on movement. This means that people in our communities face an increased risk from exploitation by these criminal networks, specifically from cuckooing. …

Staying safe and avoiding scams

Scams are among the most prevalent types of crime in the UK, and coronavirus is creating a perfect environment for fraudsters to thrive using a range of loathsome tactics. Be aware of people offering or selling: virus testing kits – these are only offered by the NHS vaccines or miracle cures – there is currently no vaccine or cure overpriced …

Do we make sense?

Can you spare an hour to make sure we do? We’ve been taking a close look at the way we write to customers. We think we can do better, and are seeking people to take part in a one-hour online session to help us modernise and improve our writing. Can you help? Good writing needs to be short, simple, clear …

Alarm response service – change of call centre

On 1 May, Astraline began the transition to become our new 24/7 alarm response service provider, as a result of a successful tender. We are obliged to re-tender the services provided on our behalf to ensure all customers receive a high quality service and value for money. Astraline is part of Johnnie Johnson Housing (a not for profit housing association) …