Grand Union are proudly supporting Gas Safety Week to raise awareness of gas safety and the importance of taking care of your gas appliances. Gas Safety Week is an annual week coordinated by Gas Safe Register, the official list of gas engineers who are legally allowed to work on gas. We are committed to visiting all properties every 12 months …

Office closure

Due to our office move, our offices will be closed from 1pm on Friday 27 September to 11am on Monday 30 September. We hope that this won’t impact on you too much, though you can still report emergency repairs to our Out of Hours team on 0300 123 5544. If you have a query or issue that isn’t urgent, please …

Universal Credit – Survey Feedback

We recently asked for feedback on our customer’s experiences of Universal Credit (UC). Here are some of the key elements of the feedback: All customers who responded to the survey had heard of UC 91% of respondents to the survey understood that it replaced Housing Benefit, Jobseekers Allowance, Income Support, Employment and Support Allowance, Child Tax Credits and Working Tax …

Local dementia scheme residents escape to a virtual world

Grand Union Housing Group is using virtual reality (VR) to transport residents living in a specialist dementia care scheme in Bletchley to another world, all from the safety of their armchair. The residents at Flowers House, which is run in partnership with Milton Keynes Council, look forward to their six-weekly sessions with Escape2VR, when they can put on the headset …

You said, we did

The information you give us about our services is vital and as a result of customer feedback through complaints we have taken the following actions. We are looking into complaints in more detail, to improve learning, establish any trends and ultimately reduce the number received in future. You said We did Suggestion received that the form relatives use following the …

Web Chat

Web chat is easy to use so why not give it a try next time you want to contact us. We are here to chat between our opening hours of 8.45am – 5pm Monday – Friday. Don’t forget you can sign up for an online account where you can view your rent account, repairs history and make payments. Register at: …

Mutual exchange

Mutual exchange Is it time to turn over a new leaf this Autumn? Have you been thinking about moving home? Maybe it’s for a new job, a bigger place for your family or simply to be closer to loved ones. Whatever the reason, a mutual exchange could be just the thing for you. Whether you live in Kettering, Northampton, Daventry, …

Universal Credit and Severe Disability Premium

From 24 July 2019 the government said they will start compensating people who had to claim Universal Credit (UC) due to a change of circumstances and lost their Severe Disability Premium (SDP) as a result. Compensation ranges from £120 to £405 per month depending on your circumstances and, if awarded, will be added to your UC for future payments for …

Plans to expand extra care scheme in Sandy

Grand Union Housing Group has submitted a planning application to expand their extra care scheme at Quince Court in Sandy to almost double its existing capacity. The scheme currently has 26 one-bed and 4 two-bed apartments, a large communal lounge, kitchen and laundry room. Customers have individual care packages provided by the on-site care provider based at the scheme 24 …