Grand Union Housing Group gains over £3 million for customers

In the past year we have helped our customers receive over £3.25million of extra income, with around a third of this in the form of additional Housing Benefit or Discretionary Housing Payments. Our Financial Inclusion team has worked on over 1,000 cases in the past 12 months, ensuring that our customers in Bedfordshire, Buckinghamshire and Northamptonshire are receiving the money …

Katie shortlisted for Young Leaders competition

We’re delighted that Katie Barker, Assistant HR Business Partner at Grand Union, has been earmarked as one of the brightest and best young talents in the housing sector by 24housing magazine. Katie, 22, has made the top 20 in the Young Leaders competition 2019 – a massive achievement as the magazine has seen a record number of nominations this year. …

Chat with us for longer

Time is important to of us all and we want to help you make the most of what precious time you have! If you need to speak to us, have you thought about ‘Live Chat(ing)’ for an almost instant response? Saving the time waiting on the phone and giving you extra time for the fun or more important things in …

Residents’ Voice appoint new chair

Grand Union’s customer engagement panel, Residents’ Voice, has appointed Richard Cade as their new chair. Residents’ Voice was formed in January 2018 in order to ensure customers’ voices were represented and heard at the highest level as well as to better align the customer engagement process. Richard said of his appointment: “I am honoured to accept this position and am …

Grand Union joins consortium to help support people into work

We are pleased to have joined a consortium of over 80 social landlords, called ‘Give us a Chance’ (GUAC), whose mission is to transform lives by enabling housing providers to support people into employment. Of those of working age living in social housing, around half are unemployed, which is three times as much as other tenures. Our Executive Director of …

Results: Kitchen options consultation

We recently consulted on our new kitchen options, as some of the previous worktop and door frontal options had been discontinued by our supplier. We had a great response to the survey and here are the results. • Kitchen Option 1 – worktop Quebec Oak Surf with 44% of votes • Kitchen Option 2 – worktop Quebec Oak Surf with …

Using garages for storage

We are aware that some of our garages are used for storage. Please note that if you do use a garage for storage, this is entirely at your own risk and you are responsible for having any appropriate insurance cover in place. We are unable to take any responsibility for the loss of, or damage to, any items stored in …

Kitchen and bathroom lifespans

Customers often ask when their kitchens or bathrooms are going to be replaced. We expect our kitchens to last 25 years before requiring replacement and our bathrooms 40 years. It may sound like a long time, but the majority of our kitchens and bathrooms will reach that before needing replacement. Of course if something is in a really bad state …

Our office hours over Easter

Please note our Easter opening hours below: Thursday 18 April: closing at 5.00pm Friday 19 April (Good Friday): closed Monday 22 April (Easter Monday): closed Tuesday 23 April: open as usual at 8.45am Whilst our offices are closed, in an emergency you can call: 0300 123 5544 for repairs or to report anti social behaviour 0800 177 7003 for repairs …