We’re nominated for a Housing Digital award!

News – 22 December 2021 Our IT and Customer Contact teams are delighted to have been nominated for a ‘Best Digital Transformation’ award. The nomination, hosted by Housing Digital, recognises the teams’ hard work and collaboration in adapting and evolving our digital services, particularly for customer contact services. Simon Penaluna, Director of IT at Grand Union, said “The nomination from…

Committed colleagues raise almost £60k in time for Christmas

News – 21 December 2021 A group of dedicated Grand Union colleagues helped to raise more than £59,700 for charities – in time for Christmas. Grand Union colleagues joined forces with several other organisations in the housing sector, to raise tens of thousands of pounds for Mind charity and Harry’s Pals. The money raised will go towards a vital and…

Our GiveaGift campaign benefits the Milton Keynes Winter Night Shelter

News – 21 December 2021 We were delighted to hand over sackfuls of warm items of clothes recently to the Milton Keynes Winter Night Shelter, all donated by kind-hearted colleagues as part of the housing association’s GiveaGift campaign We run our GiveaGift campaign every Christmas, to help those in need across the areas where we work: Bedfordshire, Buckinghamshire, Northamptonshire and…

Focus on: Tom Harper

News – 20 December 2021 Tom forged his career in housing not long after leaving university. Beginning his employment in customer services, he embraced personal development opportunities and training courses, and is now thriving in his new role as a Team Leader at Grand Union. Among a 14-colleague strong Onboarding & Relocations team, he helps to oversee the moving of…

MyGUHG improvements!

News – 20 December 2021 We’ve been hard at work making some improvements to our customer portal, MyGUHG, meaning you can do even more through the portal than before! Take a look at the new functions below… Cancelling a repair appointment You are now able to cancel a repair until 5pm the day before the appointment, for example if the…

Office hours over Christmas and New Year

News – 20 December 2021 Please note our Christmas and New Year opening hours below: Thursday 23 December: open Friday 24 December (Christmas Eve): closing at 12.30pm Monday 27 December (Bank holiday): closed Tuesday 28 December (Bank holiday): closed Wednesday 29 December: open Thursday 30 December: open Friday 31 December (New Year’s Eve): closing at 12.30pm Monday 3 January (Bank…

Staying safe at Christmas

News – 17 December 2021 It’s lovely to see Christmas lights and decorations brightening up the streets, inside and outside our homes, but with so much going on at this time of year, it’s easy to be distracted from important safety rules. We’ve put together some tips for you, to help you stay safe this Christmas. Christmas trees Did you…

Welfare Benefits – Facebook live

News – 16 December 2021 Feedback from our last Welfare Benefits Facebook Live session in September was that it was really useful, so we’re pleased to say we’ll be hosting another one next month. Tina and Matt, from our Welfare Benefits team, will be available on Facebook on Tuesday 18 January, from 5.30 to 6.30pm, to answer your queries about…

Healthy Start scheme

News – 15 December 2021 If you’re on certain benefits and you’re more than 10 weeks pregnant, or have a child under 4, you may be able to get help to buy healthy food and milk under the Healthy Start scheme. If you’re eligible (see here), then you’ll be sent a Healthy Start card with money on it that you…

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