You can use the online repair form below to report a fault. If you fill in this form outside office hours (8.45am-5pm) we will contact you as soon as possible.

Out of Hours Emergency Repairs

0300 123 5544 – Option 1

Emergency gas heating, hot water or gas appliances

0800 177 7003

Tenants are reminded that:

  • Broken toilet seats, handles/latches on internal doors/cupboards and draught-proofing are the tenant’s responsibility.
  • Blocked wastes/gulleys are the tenant’s responsibility. You will be charged if we are asked to do it. We will still repair blocked drains and toilets.
  • Just a reminder that dividing fences are the tenant’s responsibility; the only fences we will repair or replace are those adjoining a public path/public area.
  • Any decoration/cosmetics would be tenant responsibility following any repairs
  • The number used for our repairs satisfaction text messages is 07500 500335. On some phones it may read as +447500 4500335. Please add this number to your contacts as GUHG Text Service.

Is your home less than 12 months old? Please use our Report a Defect Form instead