Mutual Exchange

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Coronavirus update

Due to the restriction starting to be lifted we will recommence the mutual exchange process from Monday 8 March 2021.

We do need your assistance with this to ensure we keep everyone safe and we will be calling before any appointment to check that no-one in the household has any symptoms, we will be wearing PPE and asking you to social distance whilst we are in your home.

There will be no need to contact us, we will start the process on Monday 8 March 2021 and will be in contact with you within two weeks of this date.

What is mutual exchange?

Mutual exchange enables tenants to swap their home with another Grand Union customer or a customer of any other housing association or council. This can be a great way of finding a more suitable home, either locally or away from the area.

How do I find a mutual exchange?

One way of finding another customer to swap with could be via a mutual exchange website. The House Exchange and Homeswapper websites are free to use for Grand Union customers and they hold details of tenants from all over the country looking to swap their property.

We are part of a partnership with other local landlords for the House Exchange service, and you will see the ‘Four Counties’ logo for any Grand Union properties. The landlord details are always listed under the ‘Property Details’ section.

Please note that some mutual exchange websites charge to view and advertise properties.

If you are a Grand Union customer and exchange into another Grand Union property which has fewer bedrooms than your current home, you may be entitled to a Fresh Start payment of £1,500. To find out more click here.

I have found another customer to swap properties with.

Please view our page on Mutual Exchange, Next Steps.

Grand Union customers can contact our Relocations team if you have any queries about this.  For example the type of tenancy you currently have, when your tenancy started and what type of rent you pay. 

You may also wish to seek independent advice before deciding whether to move by mutual exchange.  For example from Citizens Advice or a housing law centre.

If you are thinking of a mutual exchange, below are some questions to consider: