Welcome to our
Customer Annual Report
Introduction from Ashleigh Webber
We’ve been in business for almost 30 years and provide nearly 13,000 homes for more than 29,000 people across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. We’re a £92 million turnover social housing business with almost 400 staff.
Our mission is more homes, stronger communities, better lives. We build affordable homes, provide personal support, and help people to learn, work and be healthy.
We’re a financially stable and innovative not-for profit organisation that believes in partnership and collaboration. We plan to build over 1,500 more new homes over the next five years to play our part in ending the housing crisis.
Homes for rent
We provide a number of different rental options
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• Social rent – a government-subsidised rent for those on low incomes
• Independent Living – for people over 55
• Supported Living for adults with learning disabilities – providing tailored care
• Extra care – housing with 24/7 support services on hand
• Mutual exchange – if you are already renting a property and wish to move, you could be eligible to swap with another customer
• Market rent – residential properties to let at standard market rates
• Domestic abuse refuges – emergency housing for those experiencing domestic abuse
Homes for sale
We also provide a number of different home-ownership options.
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• Grand Union Living offers truly affordable ways into home ownership, including shared ownership.
• Grand Union Homes provides homes for outright purchase.
Support services
We offer a number of support services because we believe that supporting you will help you have successful tenancies.
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Services we offer include:
• Money, debt and benefit advice
• Health and wellbeing support
• Youth work
• Domestic abuse support
• Life24 – our telecare and personalised support service
• Aids and adaptations
Have a look at some facts and figures from the year:
A message from
Aileen Evans our Group Chief Executive
