Policies and Strategies

We have a number of polices and strategies that help us to make sure we treat all of our customers and staff equally and that we manage our services in a fair, consistent and efficient way.

Printed copies of all the policies listed below are available on request

• Affordable Home Ownership Allocation Policy
• Allocations Policy
• Anti-Social Behaviour Policy
• Complaints Policy
• Data Protection Policy
• Decant Policy
• Disability and Adaptions Assistance Policy
• Domestic Abuse Policy
• Equality, Diversity and Customer Care Policy
• Independent Living Strategy
• Market Rent Policy
• Modern Slavery and Human Trafficking Statement
• Planned Maintenance and Improvement Policy
• Prevention of Tenancy Fraud Policy
• Rent Arrears Policy
• Repairs and Maintenance Policy
• Right to Buy, Right to Acquire Policy
• Safeguarding from Abuse Policy
• Service Charge Policy
• Tenancy Changes Policy
• Unreasonable Customer Behaviour Policy
• Welfare Benefits and Money Advice Policy