Policies and Strategies
Grand Union Housing Group have a number of polices and strategies that help us to make sure we treat all of our customers and staff equally and that we manage our services in a fair, consistent and efficient way.
Printed copies of all the policies listed below are available on request
- Affordable Home Ownership Allocation Policy
- Allocations Policy
- Anti-Social Behaviour Policy
- Complaints Policy
- Data Protection and Confidentiality Policy
- Decant Policy
- Disability and Adaptions Assistance Policy
- Domestic Abuse Policy
- Equality, Diversity and Customer Care Policy
- Independent Living Strategy
- Market Rent Policy
- Modern Slavery and Human Trafficking Statement
- Planned Maintenance and Improvement Policy
- Prevention of Tenancy Fraud Policy
- Rent Arrears Policy
- Repairs and Maintenance Policy
- Right to Buy, Right to Acquire Policy
- Safeguarding from Abuse Policy
- Service Charge Policy
- Tenancy Changes Policy
- Unreasonable Customer Behaviour Policy
- Voluntary Right to Buy Policy
- Welfare Benefits and Money Advice Policy