Leave feedback
  • Careers
  • About us
  • Investor relations
  • Privacy policy
  • Listen to the site
  • My account/pay rent
GUHG Navigation
  • Finding a home
    • Renting a home
    • Independent living
    • Independent living – specialist services
    • Buying a home
    • Emergency housing
  • Your home
    • My account / pay rent
    • Customer information
    • Customer offer
    • Your feedback
    • Get involved
    • Repairs
    • Homeowner information
    • How we’re doing
    • Safety
    • Parking and garages
    • Policies and strategies
  • Help and advice
    • Aids and adaptations
    • Antisocial behaviour
    • Money, debt and benefits advice
    • Benefit changes
    • Bereavement
    • Life24
    • Frequently asked questions
    • Help services
    • Telecare
    • Universal Credit
  • Support
    • Health and Wellbeing
    • Domestic abuse
    • Getting into work
    • Getting online
    • Project Mackenzie
    • Youth involvement
    • Wellbeing & support
  • Contact us
    • How to contact us
    • Online forms
    • Make a Complaint
    • Call centre open Mon – Fri 8.45am to 5pm
    • Office location
  • Careers
  • About us
  • Investor relations
  • Privacy policy
  • Listen to the site
  • Search
  • Finding a home
    • Renting a home
    • Independent living
    • Independent living – specialist services
    • Buying a home
    • Emergency housing
  • Your home
    • My account / pay rent
    • Customer information
    • Customer offer
    • Your feedback
    • Get involved
    • Repairs
    • Homeowner information
    • How we’re doing
    • Safety
    • Parking and garages
    • Policies and strategies
  • Help and advice
    • Aids and adaptations
    • Antisocial behaviour
    • Money, debt and benefits advice
    • Benefit changes
    • Bereavement
    • Life24
    • Frequently asked questions
    • Help services
    • Telecare
    • Universal Credit
  • Support
    • Health and Wellbeing
    • Domestic abuse
    • Getting into work
    • Getting online
    • Project Mackenzie
    • Youth involvement
    • Wellbeing & support
  • Contact us
    • How to contact us
    • Online forms
    • Make a Complaint
    • Call centre open Mon – Fri 8.45am to 5pm
    • Office location
  • Careers
  • About us
  • Investor relations
  • Privacy policy
  • Listen to the site
  • Search
Home About us Policies and strategies

Policies and Strategies

Image

We have a number of polices and strategies that help us to make sure we treat all of our customers and staff equally and that we manage our services in a fair, consistent and efficient way.

Printed copies of all the policies listed below are available on request

  • Affordable Home Ownership Allocation Policy
  • Allocations Policy
  • Anti-Social Behaviour Policy
  • Complaints Policy
  • Data Protection Policy
  • Decant Policy
  • Disability and Adaptions Assistance Policy
  • Domestic Abuse Policy
  • Environmental Sustainability Strategy
  • Equality, Diversity and Customer Care Policy
  • Independent Living Strategy
  • Market Rent Policy
  • Modern Slavery and Human Trafficking Statement
  • Planned Maintenance and Improvement Policy
  • Prevention of Tenancy Fraud Policy
  • Rent Arrears Policy
  • Repairs and Maintenance Policy
  • Right to Buy, Right to Acquire Policy
  • Safeguarding from Abuse Policy
  • Service Charge Policy
  • Tenancy Changes Policy
  • Unreasonable Customer Behaviour Policy
  • Welfare Benefits and Money Advice Policy

Quick Links

  • Who we are
  • What we do
  • Our plans for the future
  • Our performance
  • News
  • Success stories
  • How we are regulated
  • Our history
  • Mental Health at Work
  • Website terms and conditions
  • Social media terms and conditions

Spotted an error on this page? Please let us know

Report an error on the page

Close
    Grand Union Housing Group (GUHG) is committed to the General Data Protection Regulation (GDPR) to promote accountability and transparency.
    In order to process your request and help us deliver efficient services we need to collect relevant personal details. Data you provide will only be used for the purpose of providing the service(s) you have requested.

    By submitting this form you are consenting to Grand Union Housing Group processing your personal data. For further information on your rights and how Grand Union Housing Group stores and uses your personal data please refer to our Privacy Policy
  • This field is for validation purposes and should be left unchanged.
GUHG

T: 0300 123 5544

E: help@guhg.co.uk

Useful links

  • My account/pay rent
  • Policies and strategies
  • Careers
  • About us
  • Investor relations

Information

  • Disclaimer
  • Terms & Conditions
  • Contact us
  • Privacy policy
  • Modern Slavery and Human Trafficking Statement
  • Employee area
Grand Union Housing Group Limited Registered office: K2, Timbold Drive, Kents Hill, Milton Keynes MK7 6BZ Grand Union Housing Group Limited is a Charitable Community Benefit Society registered in England & Wales No. 7853, regulated by the Regulator of Social Housing No. 5060, and is a member of the National Housing Federation.




We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Cookie Settings to provide a controlled consent.
Cookie settingsACCEPT
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-advertisement1 yearThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
JSESSIONIDpastUsed by sites written in JSP. General purpose platform session cookies that are used to maintain users' state across page requests.
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
CookieDurationDescription
_gat1 minuteThis cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites.
YSCsessionThis cookies is set by Youtube and is used to track the views of embedded videos.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
CookieDurationDescription
_ga2 yearsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid1 dayThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
_session_idsessionThe cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc.
vuid2 yearsThis domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
CookieDurationDescription
IDE1 year 24 daysUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
mc1 year 1 monthThis cookie is associated with Quantserve to track anonymously how a user interact with the website.
test_cookie15 minutesThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
uuid23 monthsThis cookies is set by AppNexus. The cookies stores information that helps in distinguishing between devices and browsers. This information us used to select advertisements served by the platform and assess the performance of the advertisement and attribute payment for those advertisements.
VISITOR_INFO1_LIVE5 months 27 daysThis cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
CookieDurationDescription
A31 yearNo description
anj3 monthsNo description
CONSENT16 years 7 months 9 hours 25 minutesNo description
ID5 yearsNo description
LO1 monthNo description
UA1 monthNo description
Save & Accept
Powered by CookieYes Logo