While we are a landlord, it’s also key to note that we provide a range of support services, and these have been critical for a number of customers in the past few months. Since April, our Financial Inclusion team has helped customers receive over £1m of extra income, ensuring that they’re receiving the money and benefits they are entitled to.…
Blog – Supporting domestic abuse victims during lockdown
By Debbie Stuart, Director of Independent Living & Better Lives The Guardian newspaper recently reported that calls to the UK’s domestic abuse helpline had risen by 66% during lockdown, visits to the website increased by 950% and demand for beds in refuges has rocketed. Sadly we have to agree with those figures. We have seen a marked increase in the…
Staying safe and avoiding scams
Scams are among the most prevalent types of crime in the UK, and coronavirus is creating a perfect environment for fraudsters to thrive using a range of loathsome tactics. Be aware of people offering or selling: virus testing kits – these are only offered by the NHS vaccines or miracle cures – there is currently no vaccine or cure overpriced…
Alarm response service – change of call centre
On 1 May, Astraline began the transition to become our new 24/7 alarm response service provider, as a result of a successful tender. We are obliged to re-tender the services provided on our behalf to ensure all customers receive a high quality service and value for money. Astraline is part of Johnnie Johnson Housing (a not for profit housing association)…
Tackling anti-social behaviour
Working collaboratively with local residents, the police and council, we recently successfully obtained two injunction orders at the County Court due to ongoing serious anti-social behaviour. We have advised residents in both areas about the injunction order, including that there is a power of arrest if the orders are not kept to. We would like to thank residents living in…
From 2015 to 2023
We’re very excited about our new corporate plan. It’s been five years since our one, so we thought we’d take an opportunity to review a few of our achievements since 2015: As well as all these, our young people’s service has helped 1,960 young people to take part in community activities and 1,900 young people have attended drop-in sessions with…
Environmental sustainability survey
At Grand Union, we’re committed to be environmentally responsible, as a business and as a landlord. We take our responsibilities seriously – both for today and for tomorrow. We know that we can do more, which is why we’re working with Encredible, to improve our environmental sustainability. Part of the project includes a customer survey and we’d really like you…
Green fingered Grand Union staff volunteer in Flitwick
Staff from Grand Union Housing Group took advantage of their annual volunteering day recently to prepare some ground at Ellenshaw Court in Flitwick ready for a therapeutic gardening scheme to start later in the year. The Grand Union staff were joined by volunteers from Travis Perkins Managed Services and two of our contractors, Jeakins Weir, and M J Granger Grounds…
Five free services you may not know we offer
Employment and Digital Inclusion We don’t just put roofs over people’s heads. We can help people to get online, into work or training and can offer help with CV writing, interview and employability skills. Our Employability and Skills Project Officer, Scott, may be able to help you. Assistive Technology Need a little extra support from safety equipment such as fall…
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