Steve Benson

Grand Union mourns death of Steve Benson

News – 15 April 2024 We’re sad to announce that Steve Benson, our former Board Chair, has died. He passed away early on Sunday 14 April, with his family by his side. Steve, a former President of the Chartered Institute of Housing, had been living with cancer for over a year. He stepped down from his role as Chair on…

Have your say – how are we doing?

News – 11 March 2024 We want to hear your views on how we’re performing. That’s why we’re running an anonymous survey for the next few weeks. What’s the survey about? It’s all part of the Tenant Satisfaction Measures, or TSMs for short. The TSMs are measures for landlords like us to follow. They help to make sure we are…

Tell us when we get it wrong so we can make things right

News – 7 March 2024 We always aim to provide a great service to our customers. However, sometimes things go wrong. When this happens, we want to make things right as quickly we can. We also want to make it easy for you to tell us when we get it wrong. If you want to make a complaint, you can…

Animated image of customers sitting on a sofa with the heading "your rent review"

Our annual rent review

News – 22 February 2024 We’ve recently completed our annual rent review. You should get a letter in the post with the new rent amount. If not, this is available on MyGUHG, our customer portal. Log in or register here. This animation explains why your rent may have changed. You may have some questions about the changes. We’ve tried to…

People figures with comment clouds above their heads.

Feedback on Awaab’s Law

News – 25 January 2024 The tragic death of Awaab Ishak in December 2020 due to exposure to mould shocked the nation. As a result, the Government is looking to bring in Awaab’s Law. It will mean all social landlords must investigate and fix reported dangerous health and safety hazards within a set amount of time. The Government is now…

Female Grand Union colleague holding a badge saying "staff"

Respecting our teams

News – 19 October 2023 In the coming weeks we’ll be releasing our Customer Annual Report. This includes the scores from the Tenant Satisfaction Measures (TSM) you completed earlier in the year. These scores show that we have work to do to provide you with the levels of service you expect and deserve. We accept that some of you may…

Mobile phone notification from Grand Union saying "we have a new text number"

New text message number

News – 19 October 2023 On Friday 27 October, one of the numbers we text you from is changing. Customers will be getting a text message from us on Thursday 26 October with that new number. We’ll then text you from the new number on Friday 27 October. When you get this text, why not save the new number to…

Close-up picture of a window with condensation on

Damp, condensation and mould update

News – 17 October 2023 Earlier in the year we asked you to review our new damp, condensation and mould policy on Voice, our customer feedback platform. The feedback you gave us was really helpful as it showed we needed to work on making it easier to understand. As a result, we’ve done two things. First is to create a…

Graphic showing what happens when you quit smoking

Stoptober 2023

News – 1 October 2023 It’s Stoptober – the annual national campaign aimed at helping people quit smoking for good. Despite declining smoking rates, over 5 million people in England still smoke, making it the leading cause of preventable illness and death in the UK. Since its launch in 2012, Stoptober has helped over 2.5 million smokers to quit smoking.…

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