Don’t miss out!

News – 20 October 2023 Want us to let you know when we’re running any of our free projects, services or events near you? Then head to My.GUHG and update your privacy settings and opt in to let us send information to you. We’re not trying to sell you anything, we just want to make sure you don’t miss out.…
Female Grand Union colleague holding a badge saying "staff"

Respecting our teams

News – 19 October 2023 In the coming weeks we’ll be releasing our Customer Annual Report. This includes the scores from the Tenant Satisfaction Measures (TSM) you completed earlier in the year. These scores show that we have work to do to provide you with the levels of service you expect and deserve. We accept that some of you may…
Mobile phone notification from Grand Union saying "we have a new text number"

New text message number

News – 19 October 2023 On Friday 27 October, one of the numbers we text you from is changing. Customers will be getting a text message from us on Thursday 26 October with that new number. We’ll then text you from the new number on Friday 27 October. When you get this text, why not save the new number to…
Close-up picture of a window with condensation on

Damp, condensation and mould update

News – 17 October 2023 Earlier in the year we asked you to review our new damp, condensation and mould policy on Voice, our customer feedback platform. The feedback you gave us was really helpful as it showed we needed to work on making it easier to understand. As a result, we’ve done two things. First is to create a…
Graphic showing what happens when you quit smoking

Stoptober 2023

News – 1 October 2023 It’s Stoptober – the annual national campaign aimed at helping people quit smoking for good. Despite declining smoking rates, over 5 million people in England still smoke, making it the leading cause of preventable illness and death in the UK. Since its launch in 2012, Stoptober has helped over 2.5 million smokers to quit smoking.…
Front over of Grand Union's 2022/23 Environmental, Social and Governance Report

Our ESG report 2022/23

News – 28 September 2023 At Grand Union, we take our responsibilities seriously as a landlord. We’re committed to having a positive impact on the environment, as well as to our customers, colleagues, and partners. To showcase this work, we have produced an Environmental, social and governance (ESG) report highlighting our progress against these key areas for 2022/23. This is…
Female hand holding a mobile smartphone displaying an incoming call from Grand Union's Payment Support team

New Payment Support numbers

News – 25 September 2023 Our Payment Support team has a new way of getting in touch with you. If you get a text or call from either 0330 822 5122 or 0330 822 5123, that’s the team trying to get in touch with you. If they do call, it’ll be an automated message which gives you the option of…
Grand Union vans parked next to each other.

Strike action over pay

News – 20 September 2023 This Friday, a small number of our trades teams are going on strike in a dispute over pay. We’ve put contingency plans in place and hope the impact on you will be limited. However, we apologise in advance if you are impacted. Of the 82 trades colleagues we have, strike action is being taken by…
A love heart sat between two model houses

Grand Union features in latest CIH paper

News – 7 September 2023 The Chartered Institute of Housing (CIH) has published its latest paper looking at the role of housing in tackling health inequalities. Building blocks for life: housing and healthy neighbourhoods explores the value of partnerships across housing, health and care, and how to develop strong shared working approaches that benefit residents and communities, supporting health and…
For media enquiries, please email pr@guhg.co.uk or call 03330 152 107.