We’re sad to announce that Steve Benson, our former Board Chair, has died. He passed away early on Sunday 14 April, with his family by his side. Steve, a former President of the Chartered Institute of Housing, had been living with cancer for over a year. He stepped down from his role as Chair on 31 March 2024. Aileen Evans,…
We’re incredibly sad to announce that Steve Benson is stepping down from his position as Group Chair of Grand Union after a year living with cancer. In his short time with us, he has made a really big impact on Board members and colleagues alike. Everyone at Grand Union wishes him and his family well. Emma Killick will take over as…
News – 11 March 2024 We want to hear your views on how we’re performing. That’s why we’re running an anonymous survey for the next few weeks. What’s the survey about? It’s all part of the Tenant Satisfaction Measures, or TSMs for short. The TSMs are measures for landlords like us to follow. They help to make sure we are…
News – 7 March 2024 We always aim to provide a great service to our customers. However, sometimes things go wrong. When this happens, we want to make things right as quickly we can. We also want to make it easy for you to tell us when we get it wrong. If you want to make a complaint, you can…
News – 22 February 2024 We’ve recently completed our annual rent review. You should get a letter in the post with the new rent amount. If not, this is available on MyGUHG, our customer portal. Log in or register here. This animation explains why your rent may have changed. You may have some questions about the changes. We’ve tried to…
News – 25 January 2024 The tragic death of Awaab Ishak in December 2020 due to exposure to mould shocked the nation. As a result, the Government is looking to bring in Awaab’s Law. It will mean all social landlords must investigate and fix reported dangerous health and safety hazards within a set amount of time. The Government is now…
News – 19 October 2023 In the coming weeks we’ll be releasing our Customer Annual Report. This includes the scores from the Tenant Satisfaction Measures (TSM) you completed earlier in the year. These scores show that we have work to do to provide you with the levels of service you expect and deserve. We accept that some of you may…
News – 19 October 2023 On Friday 27 October, one of the numbers we text you from is changing. Customers will be getting a text message from us on Thursday 26 October with that new number. We’ll then text you from the new number on Friday 27 October. When you get this text, why not save the new number to…
News – 17 October 2023 Earlier in the year we asked you to review our new damp, condensation and mould policy on Voice, our customer feedback platform. The feedback you gave us was really helpful as it showed we needed to work on making it easier to understand. As a result, we’ve done two things. First is to create a…
