News – 28 September 2023 At Grand Union, we take our responsibilities seriously as a landlord. We’re committed to having a positive impact on the environment, as well as to our customers, colleagues, and partners. To showcase this work, we have produced an Environmental, social and governance (ESG) report highlighting our progress against these key areas for 2022/23. This is…
News – 25 September 2023 Our Payment Support team has a new way of getting in touch with you. If you get a text or call from either 0330 822 5122 or 0330 822 5123, that’s the team trying to get in touch with you. If they do call, it’ll be an automated message which gives you the option of…
News – 20 September 2023 This Friday, a small number of our trades teams are going on strike in a dispute over pay. We’ve put contingency plans in place and hope the impact on you will be limited. However, we apologise in advance if you are impacted. Of the 82 trades colleagues we have, strike action is being taken by…
News – 7 September 2023 The Chartered Institute of Housing (CIH) has published its latest paper looking at the role of housing in tackling health inequalities. Building blocks for life: housing and healthy neighbourhoods explores the value of partnerships across housing, health and care, and how to develop strong shared working approaches that benefit residents and communities, supporting health and…
News – 3 August 2023 The Regulator of Social Housing makes sure all housing associations like Grand Union are run well. They have proposed some new rules that landlords should follow when they rent homes to customers. As a landlord, we need to make sure customers have seen and understood them. We also need to explain how we are meeting…
News – 1 August 2023 We’ve been shortlisted for two national awards. Our extensive customer research has been recognised in the final of two categories at the Collaboration Network Awards. This sector-leading research is helping us understand more about our customers, which in turn is helping us to make changes to our service offer. The first is the Re-Invention Award.…
By Aileen Evans, Group Chief Executive – 22 June 2023 It should come as no surprise that I believe it is everyone’s right to live in a decent quality, affordable home. This shouldn’t be an unachievable goal either, especially for financial reasons. When the NHF’s report, ‘Why we need a long-term plan for housing’, came out earlier in the week…
News – 4 May 2023 Over the last year, PH Jones, our heating contractor, have unfortunately been unable to deliver the level of service that you customers deserve. As a result, we have agreed with PH Jones to part company and the contract will end in July. We’ve agreed a new heating contractor, Aaron Services, who already work with us…
Grand Union Housing Group is proud to launch our latest report on the UK’s welfare system. As a housing association that owns and manages over 12,500 homes, we see first-hand the impact that the benefit system has on our tenants. Despite reforms that promised simplicity and fairness, our research shows that the current system remains dysfunctional and difficult to navigate,…
